Migration Query
Morning,
Credits aren't immediately visible, I've just checked your transactions and can see it now so you should be able to. As per the credit for May I'm not sure why you haven't received a message about this one was sent to your AOL address. I've forwarded a ticket to you and have copied your e-mail address in as a written confirmation instead.
Credits aren't immediately visible, I've just checked your transactions and can see it now so you should be able to. As per the credit for May I'm not sure why you haven't received a message about this one was sent to your AOL address. I've forwarded a ticket to you and have copied your e-mail address in as a written confirmation instead.
Hi dogwhisperer,
Cheers for confirming that. As the engineer today has been specifically tasked to replace the E-side cable they should not stop after two hours if the job is not complete, so in other words no they would not be restricted to two hours. If for what ever reason they are unable to complete the job today it would be reassigned to another engineer who would most likely carry on the work over the weekend.
Cheers for confirming that. As the engineer today has been specifically tasked to replace the E-side cable they should not stop after two hours if the job is not complete, so in other words no they would not be restricted to two hours. If for what ever reason they are unable to complete the job today it would be reassigned to another engineer who would most likely carry on the work over the weekend.
Everything you have quoted there is correct and is what has been agreed between us and our suppliers. I'm on the phone right now to BT to do everything I can and find out why our requests have not been complied with.
I've just finished the call To BT Wholesale and have escalated this issue further. As a result the engineer is now at the exchange replacing the faulty E-side cable. BTW are investigating why the engineer seems to be claiming that they will only work for two hours as this was booked through their SFI interventions team. When we book via that team any tasked maintenance or repair work is carried out for as long as it takes.
Every indication is that they should be able to finish the job within the allotted 2 hours despite this being against our wishes and intentions. I will check on this again before clocking off today at 5.30 but if I am unable to give you some kind of confirmation of this being done at that point I will hand this over to an experienced colleague who is here on the weekend.
Every indication is that they should be able to finish the job within the allotted 2 hours despite this being against our wishes and intentions. I will check on this again before clocking off today at 5.30 but if I am unable to give you some kind of confirmation of this being done at that point I will hand this over to an experienced colleague who is here on the weekend.
No problem,
That all seems to point towards the job being done. Sometimes after replacing a large section of cable an SNR reset will be initiated to restart line training to accomodate the new line conditions. By default when this is done you are put on to a 2mb profile. I'll be back on the phone to BTW shortly.
Here's hoping this is some progress before the long weekend eh!
That all seems to point towards the job being done. Sometimes after replacing a large section of cable an SNR reset will be initiated to restart line training to accomodate the new line conditions. By default when this is done you are put on to a 2mb profile. I'll be back on the phone to BTW shortly.
Here's hoping this is some progress before the long weekend eh!
I'm on hold with BT at the moment whilst they speak to the engineer in question. As far as I can tell the work is still under way. Even though their 2 hours are up the job is being handed over to another engineer via a frames engineer cooperation process at the moment which is good news.
I'll let you know all I can prior to 5.30, please hold tight in the meantime.
I'll let you know all I can prior to 5.30, please hold tight in the meantime.
I can't add much more at the moment I'm afraid as the engineers are still working on this and it would be counter-productive to chase for any more updates today. Please don't hold your breath but you should be contacted when this work completes. This may be this evening or it may be tomorrow.
I am doing what I can right now to hand your case to a colleague to check on the progress of this work and report back to you over the weekend.
I am doing what I can right now to hand your case to a colleague to check on the progress of this work and report back to you over the weekend.
The engineers are still working on now which will account for the downtime. I have handed this over to a colleague who is going to check the progress of the work tomorrow and report back to you with an update. They won't however be replying via the forum.
Unless you receive any further responses in the meantime that's it from me personally until Tuesday. I sincerely hope this issue does get turned around before then.
adie:quote
Unless you receive any further responses in the meantime that's it from me personally until Tuesday. I sincerely hope this issue does get turned around before then.
adie:quote