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McAfee? Why not something decent?

anthgood
Grafter
Posts: 39
Thanks: 15
Registered: 09-07-2014

McAfee? Why not something decent?

I am in the process of being signed up for Plusnet Fibre. During the signup it offered me McAfee antivirus. Even though it was offered free I ticked, you can keep it.
Why do you offer such a poor Antivirus? McAfee used to be good back in 2004. But now in 2014 it is probably one of the worst antiviruses to use.
I am not stating this topic to ask you to defend McAfee - I expect you'd get 'its one of the most used antiviruses" as that defence, the reason for that though is everyone bundles it for free and then after a year its a pain to uninstall so customers are forced to continue with it.
My topic is to ask why can't plusnet be unique and offer something better such as Kaspersky, Bitdefender or NOD32 which are regarded as three fantastic antiviruses.
http://www.bitdefender.co.uk/news/bitdefender-wins-top-spot-in-av-comparatives-most-rigorous-test-27...
6 REPLIES
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: McAfee? Why not something decent?

It may be down to who is the most economical contender that PN can either afford, or who is paying PN the most to utilise their software
I am sure PN DCT will enlighten us further
Community Veteran
Posts: 4,862
Thanks: 126
Fixes: 24
Registered: 14-07-2009

Re: McAfee? Why not something decent?

I agree that McAfee has been one of the worst antivirus (/antimalware) programs for several years.  BT Broadband switched from offering Norton to offering McAfee at just the time when Norton started to make leaps-and-bounds improvements and McAfee was drifting downhill.  Plusnet is just clinging-on to the coat tails of BT Broadband; I doubt very much that McAfee was chosen independently.  It's the same with 'Plusnet Assist'; just 'BT Broadband Desktop Help' under another name.   
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: McAfee? Why not something decent?

Morning folks,
The reason we went with McAfee was two fold, we already had a contract in place with them from the BT perspective so as part of the BT group, this gave us the benefit of being able to pick up and implement this solution quickly and effectively. In addition to this we always have to look at the costs involved when offering something free and keeping the price of the services as low as possible to remain attractive and competitive.
Ultimately we could have gone either way with the offerings and picked a really cheap or really expensive solution but these both carry their obvious risks and problems.
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: McAfee? Why not something decent?

and if it's 'free' on your package your free to use it or not.. there are reasonable free alternatives

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: McAfee? Why not something decent?

I am sure that BT / PlusNet
Could negotiate with others
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: McAfee? Why not something decent?

personally, I'd rather they stick to being an ISP - they don't even off the Mac version.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'