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Marketing card from Plusnet

Community Veteran
Posts: 26,718
Thanks: 931
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Registered: 10-04-2007

Marketing card from Plusnet

A few days after we moved we received a card through the door for half price broadband and UK calls. It was addressed to "The Occupier". I'm intrigued to know how the mailing company got my address as a newly occupied property.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
10 REPLIES
drj
Aspiring Pro
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Registered: 30-03-2011

Re: Marketing card from Plusnet

Some of these are just distributed to every property the postman delivered to though aren't they....
Community Veteran
Posts: 26,718
Thanks: 931
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Registered: 10-04-2007

Re: Marketing card from Plusnet

Not this one. It started "Welcome to your new home!".
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 1,412
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Registered: 29-01-2009

Re: Marketing card from Plusnet

We got a letter to our new address, also to "The Occupier".
The back said "We've written to you as Royal Mail have passed your details to us. If you'd rather not receive any more mailings from us, simply visit www.homemoversoptout.com/Plusnet and..."
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Community Veteran
Posts: 6,314
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Registered: 08-01-2008

Re: Marketing card from Plusnet

Royal mail may well be aware that the previous occupant has moved (if they set up a mail redirect), they'd also know you'd moved if you set up a mail redirect.
Utility companies are also likely to know whenever there's a change of occupant.  Your bank, the DVLA and many others will have been (or will need to be) informed if you change address. Most local authorities seem to sell the voters register and you need to opt out if you don't want your details on the list that they sell. 
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
Posts: 1,412
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Registered: 29-01-2009

Re: Marketing card from Plusnet

This was one of the first letters, and beat any of the new utilities. We hadn't even tried to set up re-direction inwards - though of course we have no control of any outbound redirection, and certainly hadn't got to informing any of our existing contacts of the new address.
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Community Veteran
Posts: 6,314
Thanks: 86
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Registered: 08-01-2008

Re: Marketing card from Plusnet

Maybe this guy's big nose is a very appropriate part of the character:
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
Posts: 26,718
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Registered: 10-04-2007

Re: Marketing card from Plusnet

Quote from: WWWombat
We got a letter to our new address, also to "The Occupier".
The back said "We've written to you as Royal Mail have passed your details to us. If you'd rather not receive any more mailings from us, simply visit www.homemoversoptout.com/Plusnet and..."

There's nothing like that on mine.
Quote from: WWWombat
This was one of the first letters, and beat any of the new utilities.

Ditto. We had set up a redirection however. My suspicion is that it was from moving the BT phone.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
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Registered: 27-04-2007

Re: Marketing card from Plusnet

Cheers for bringing this to our attention.
As you can guess this campaign has been aimed at anyone moving home.
Quote
Ditto. We had set up a redirection however. My suspicion is that it was from moving the BT phone.

We've worked with the Royal Mail so you will have received yours Jelv and Wombat because of the redirect rather than any dealings with BT. However any existing customers should have been excluded from this so sorry, you shouldn't have been included.
I've had a chat with our marketing team who are working to eliminate any existing customers from the marketing data now.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,718
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Registered: 10-04-2007

Re: Marketing card from Plusnet

Do you need any codes off the card to help you identify why it was sent to me?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Leader
Plusnet Leader
Posts: 706
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Registered: 19-04-2007

Re: Marketing card from Plusnet

Hi Jelv,
Can you DM me the address that the card was addressed to?
I'll take a look and try and find out how and why you got it!
Chris