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Marketing Offers

Bigtime
Newbie
Posts: 9
Registered: 11-01-2008

Marketing Offers

In September i referred a friend,and the referral should have been actioned with the Refer 3 offer ?
I contacted support and was told no problem,  we will get this added to both accounts
after two attempts to resolve the matter on the phone to customer service, I used the ask a question,
and raised a ticket.
The reply received was........."
Thank you for getting back to us.
My apologies for the delay in this matter, I have put the original ticket (ref: 35404307) back to our marketing department to action the discounts for you.
You can check your account online at http://my.plus.net find guides to our services at http://support.plus.net or check out our communirty at http://community.plus.net......................."
This matter has been running for nearly 2 months, Perhaps somebody at Plusnet would take ownership and resolve this
Thank you Barry King
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Marketing Offers

Hi Barry,
Quote
This matter has been running for nearly 2 months, Perhaps somebody at Plusnet would take ownership and resolve this

Yes, I'll jump on this for you. Apologies for this taking so long to resolve, this should be a relatively simple matter. So as always I'll try and identify where feedback and training can be given to the staff concerned.
I'll come back to you ASAP
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Marketing Offers

Just letting you know that I've added the referral and have added the appropriate discounts to the referred account for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Bigtime
Newbie
Posts: 9
Registered: 11-01-2008

Re: Marketing Offers

Thank you Adam one happy old customer,and more important.
A happy referral customer
Regards Barry King
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Marketing Offers

Thanks Barry Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team