Market Area Anomaly

[#1]

@jelv it looks like your telephone number was still listed as the CLI on your downgraded account.

Without making any changes to your stored contact details, I've removed your number as the CLI, so you should now be able to use the broadband availability checker on our site normally.

With regards to whether you're in a low cost area, I believe that the market area cost would be worked out from the exchange your line is connected to which in your case is Mere.

However, I've gone back to the project owner to clarify and I'll post back shortly.

[#2]

Any update?

[#3]

Apologies for the delayed response @jelv

I haven't received a reply back yet so I've sent another email off, and I'll be sure to come back here when I know more.

[#4 · Accepted solution]

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@painterpete wrote:

I live in an area that has 2 LLU operators available but is currently ranked Market A. Consequently I pay the premium rate for my broadband. The exchange is Weston, Stafford.

I know people who live in a village where there are no LLU operators but the exchange has been changed to Market C. Consequently their monthly bill has been reduced accordingly.

Can any-one explain why I am being penalised?

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The promised reclassification came out on the 31st July. See here https://community.plus.net/t5/Fibre-Broadband/Am-I-now-Low-Cost-or-not/m-p/1558962#M79990. If you look at Annex 1 of the linked report you will find that your exchange (WMWES) is now listed as Market B, hence now in a low cost area.

As a result you should see a price reduction in the near future. It will be interesting to see how long it takes Plusnet to respond.

[#5]

@Baldrick1,

Thanks, I will let you know when Plusnet advise me of the price cut.