Major Disappointment in plusnet already!
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Re: Major Disappointment in plusnet already!
05-03-2013 1:58 PM
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Re: Major Disappointment in plusnet already!
05-03-2013 3:14 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Major Disappointment in plusnet already!
05-03-2013 3:38 PM
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What was the point of BT Openreach issuing this note (http://www.openreach.co.uk/orpg/home/updates/briefings/super-fastfibreaccessbriefings/super-fastfibreaccessbriefingsarticles/nga00413.do) and booklet (http://www.openreach.co.uk/orpg/home/aboutus/equivalence/downloads/Key_messages_for_GEA_FTTC_engineers.pdf) if engineers are not going to follow through with instructions?
If you read the booklet
Surely this info gets fed back to CPs like PN?
Quote Also remember to take a photo of the premises (the front of the house, including the door) If you have a smartphone with a camera, and send the picture via the ‘User no access’ app on your phone. Also leave an A108 card through the post-box. Again, this helps us when we’re explaining what’s happened to CPs. If you can’t leave an A108 make sure you explain why on the notes so we can let the CP know.
Re: Major Disappointment in plusnet already!
05-03-2013 4:33 PM
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I did talk to a number of people at PN regarding this and was told that it is not a forced policy yet so there is no way to request this information.
I know for sure that the engineer never visited my premises or tried to contact me but its my word against the engineers and BT side with their engineers.
Until something like this is enforced PN and anyone else that uses BT is going to continue to be messed around and mess up their clients plans!
BTW i spoke to a friend who works for BT and apparently most of these kind of things happen when it is not an openreach direct engineer but a openreach contracter.
Re: Major Disappointment in plusnet already!
05-03-2013 7:03 PM
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Quote from: pod000 I would of thought that having an engineer physically put a card through someone's door would be the safest way for us customers. That way they couldn't just take a photo and be off.
I had an Openreach Engineer around on Sunday when I was out, he pulled the new cable through the duct and wanted to connect it up - had I known he was coming i would've made sure I was in to avoid a 2 week delay for an appointment! He left me a message on my phone and popped a card through the letterbox.
Re: Major Disappointment in plusnet already!
05-03-2013 7:13 PM
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Re: Major Disappointment in plusnet already!
05-03-2013 8:00 PM
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Re: Major Disappointment in plusnet already!
06-03-2013 10:12 AM
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Re: Major Disappointment in plusnet already!
14-03-2013 10:24 AM
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Got a strange feeling i am going to have a no show again!
Luckily i have managed to get on a neighbours extremely slow wifi so at least i have some access at the moment!
Re: Major Disappointment in plusnet already!
14-03-2013 11:22 AM
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Not just a PN issue but BTOR in general.
Re: Major Disappointment in plusnet already!
14-03-2013 1:15 PM
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Apparently i was sent the wrong time and its actually a PM appointment!
Well done PN way to waste my entire morning when i only needed to be around for the afternoon!
Re: Major Disappointment in plusnet already!
14-03-2013 3:35 PM
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Re: Major Disappointment in plusnet already!
14-03-2013 4:10 PM
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Quote from: Stilwell Apparently i was sent the wrong time and its actually a PM appointment!
Perhaps you'll get half the compensation that's paid for an engineer no-show.
Re: Major Disappointment in plusnet already!
14-03-2013 4:12 PM
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Hopefully i have had more than my fair share of issues and will now have smooth sailing!
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