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MSO

rongtw
Seasoned Hero
Posts: 6,953
Thanks: 1,521
Fixes: 12
Registered: 01-12-2010

MSO

I awoke this morning to find I had no internet πŸ˜• so did normal things reset router, power off 10 mins , restart still nowt , checked log at 03.00 it lost connection ?
Nothing on PN service status , went to Chat agent was excellent after 30 mins of checks. He found out By had a MSO in my area .
Still nothing on PN ! But Zen web page says MSO 44028 . Huh
If PN had updated service status I would not have wasted a chat agents time πŸ˜•
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
5 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: MSO

surprised that it took the agent 30 minutes to work out there as an MSO.
surely that would be the first thing they would check.
rongtw
Seasoned Hero
Posts: 6,953
Thanks: 1,521
Fixes: 12
Registered: 01-12-2010

Re: MSO

No Chenks ! He did exactly what I did first , check basic error first ! Reset router etc ,, then after it still not working check further , then he found MSO .
Simple fault check first
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: MSO

shouldn't take 30 minutes to do a simply fault check though.
if the agent had checked for an MSO then they would have saved 30 minutes.
no point doing a fault check if they know there is an MSO.
rongtw
Seasoned Hero
Posts: 6,953
Thanks: 1,521
Fixes: 12
Registered: 01-12-2010

Re: MSO

Yes but still no updates on PN service status page , 😯
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
rongtw
Seasoned Hero
Posts: 6,953
Thanks: 1,521
Fixes: 12
Registered: 01-12-2010

Re: MSO

Update Smiley  i have my conection back now

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .