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MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

amanti07
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Registered: 07-01-2017

MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

Unfortunately there doesn't seem to be anywhere on the main site to say 'Thanks' as opposed to complaining! but I just want to say a big 'Thank You' to [CSA Removed] from Plusnet's Customer Service dept who was brilliant in dealing with my call and broadband packagaes. Very patient, informative, direct and amusing - a proper "customer representative" in what is a dying breed! :-D 

Moderator's note by Mike (Mav): CSA name removed (to an area staff can see) as per Forum rules.

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5 REPLIES
Community Veteran
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Registered: 24-10-2013

Re: MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

how long did it take for the call to get answered though?Huh

198kHz
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Re: MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

Wecome to the forums.  Smiley

amanti07 wrote:

Unfortunately there doesn't seem to be anywhere on the main site to say 'Thanks' as opposed to complaining! 


You're allowed to say nice things in the Feedback forum.  Wink

Papyrus and Comic Sans walk into a bar. The bartender says, "Get out -- we don't serve your type."
amanti07
Newbie
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Registered: 07-01-2017

Re: MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

Hi chenks76

It probably took about 15 mins for my call to be answered, but I was told this was the estimated response time in the automated message when I first called anyway, so it was my choice to keep waiting. Glad I did tho - as even the half hour (or longer?) actual conversation has saved me so much (in many ways) in the long run. 

amanti07
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Re: MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

Thank you 198kHz Smiley

Jonpe
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Re: MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

It's a bit pointless censoring the CSA's name after the post has been moved and leaving the name on the original post.Laugh 21:35 GMT 08/01/17