MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

[#1]

Unfortunately there doesn't seem to be anywhere on the main site to say 'Thanks' as opposed to complaining! but I just want to say a big 'Thank You' to [CSA Removed] from Plusnet's Customer Service dept who was brilliant in dealing with my call and broadband packagaes. Very patient, informative, direct and amusing - a proper "customer representative" in what is a dying breed! 😄 

Moderator's note by Mike (Mav): CSA name removed (to an area staff can see) as per Forum rules.

[#2]

how long did it take for the call to get answered though?

[#3]

Wecome to the forums.  

@amanti07 wrote:

Unfortunately there doesn't seem to be anywhere on the main site to say 'Thanks' as opposed to complaining! 

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You're allowed to say nice things in the Feedback forum.  

[#4]

Hi chenks76

It probably took about 15 mins for my call to be answered, but I was told this was the estimated response time in the automated message when I first called anyway, so it was my choice to keep waiting. Glad I did tho - as even the half hour (or longer?) actual conversation has saved me so much (in many ways) in the long run. 

[#5]

Thank you 198kHz 

[#6]

It's a bit pointless censoring the CSA's name after the post has been moved and leaving the name on the original post. 21:35 GMT 08/01/17