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Low Speed Record?

damson
Newbie
Posts: 9
Registered: 28-05-2009

Low Speed Record?

Five days after leaving 3.1Mb with AOL (who kept having server breakdowns) I have found download speed drop from 1.2Mb to  0.18Mb.
Upload speed has stayed at 0.35Mb.
I have filled in two plusnet faults reports, changed my filter, checked speeds and checked BT.
So, what are you doing plusnet? 
26 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Low Speed Record?

Hi Damson,
One of our CSC guys is currently testing your line, but I've just had a quick look myself.
From the various tests I'm able to run from this end, I can see that your connection had a "blip" and connected to the internet at 160Kbps.  This in turn resulted into BT applying an IP Profile of 135Kbps against your line.  Because you've since reconnected at 2976Kbps, you should be assigned an IP Profile of 2500Kbps if you manage to hold onto that connection for the next day or so.
I know this is a bit of a pain, but unfortunately it's how the BT system was designed to work.
damson
Newbie
Posts: 9
Registered: 28-05-2009

Re: Low Speed Record?

No James.
I have just done a speed test and it is still 0.2Mb.....
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Low Speed Record?

Have you been messing around plugging any other equipment in to any of your phone sockets anywhere in the house? (Different phones, Sky box, fax...) Have you got a filter in every socket that is in use?
Something must have caused the very low sync - you need to make sure it doesn't happen again.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Low Speed Record?

You won't see an increase in actual speed test results until BT increase your IP Profile. As James said that can take a couple of days. Sad
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Low Speed Record?

Quote from: damson
No James.

Actually yes.  I'm referring to your "synchronisation speed", which is the speed that your router connects with the exchange.
This need to remain stable for upto 3 days before BT lift the IP Profile which is causing your poor speed.
damson
Newbie
Posts: 9
Registered: 28-05-2009

Re: Low Speed Record?

Jelv - there is nothing else plugged in, and, the filter has been changed without result.
damson
Newbie
Posts: 9
Registered: 28-05-2009

Re: Low Speed Record?

James - when did the 3 days start?
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Low Speed Record?

For God's sake don't mess about changing things now or keep rebooting your router - unless you know there is a problem causing your current sync speed (NOT the result of a speed test) to be low.
As James indicated, what is needed now is for BT to see your line as stable.
Do you know how to get the sync speed, attenuation and noise margin out of your router (this page may help)? Can you post those please.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Low Speed Record?

Damson - It was on the 27th.
Hopefully it should be amended before the 3 days pass.
damson
Newbie
Posts: 9
Registered: 28-05-2009

Re: Low Speed Record?

Jelv and James.
Yes, I do know how to get the speed of my AOL router.
As I have only been a customer of plusnet for les than a week (and I never had a problem like this with AOL) I think something else is going on.
The speed has never been more than 1.2Mb wheras AOL (when AOL server were working) was always at 3.1Mb.
I think plusnet reduced speed on taking over the service to a level incompatible with being of merchantible quality and fit for the purpose.
I cannot refute what you say about reasons for speed now being further reduced except that I never that kind of problem with AOL (plenty of servers offline however).
Please provide address of OFTEL so I may make a complaint.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Low Speed Record?

With all due respect, OFTEL will throw out your complaint as soon as you make it.
You have suffered a low sync event, meaning that your router dropped the connection to the internet briefly and reconnected at a slow speed.
I've written about this in detail here: link:speed
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Low Speed Record?

Quote from: damson
I think plusnet reduced speed on taking over the service

And I think you're being paranoid, but that doesn't make either of us right.  Cheesy  Crazy
You've been given a 100% correct explanation, if you're not prepared to believe it maybe you should move on to an ISP you can trust?  Cool
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Low Speed Record?

Quote from: damson
The speed has never been more than 1.2Mb wheras AOL (when AOL server were working) was always at 3.1Mb.

Were you on LLU with AOL?
If you posted the router stats (sync speed, attenuation and noise margin) as requested we would have a far better some idea of what is going on. Without those figures we haven't anything to go on.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
damson
Newbie
Posts: 9
Registered: 28-05-2009

Re: Low Speed Record?

You have never supplied a service even half that of AOL (you have not explained that).
In respect of the further reduction I never had that with AOL (see my post) despite being with them for 18 months.
I would gladly move to another ISP if this were not the 8th day of my contract with you (a day too late).
I repeat my request for the address of OFTEL.