Live chat Just a general query

[#1]

Not upset that you posted a link to my profile Jim, as you say it's a public profile & page. I may have taken the tone of the message wrong originally after a long day so apologies if that's the case.

[#2]

@PlusnetLiam  another post you should read from @jelv   a well respected forum member https://community.plus.net/t5/Plusnet-Feedback/Why-I-have-left-Plusnet/m-p/1389353

[#3]

Thank you @rongtw

[#4]

To confirm, Chat has just been switched on and is now live as promised. Cheers.

[#5]

@PlusnetLiam  Thank you.....

(no pop ups with the degraded open times on this page....  https://www.plus.net/help/chat/)

This page... https://www.plus.net/home-broadband/contact/residential/customer-services/

Shows       Online chat is unavailable please choose another option.  and the "start chat" is still greyed out ...

EDIT EDIT EDIT EDIT

Hmm.... Just checked on coming back from making a cuppa by way of celebration ! ! ... and it is now showing " start chat ".. but no popup about the times it will be available on either page.

Moderator's note by Mike (Mav): First link fixed.

[#6]

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@shutter wrote:

(no pop ups with the degraded open times on this page....  https://www.plus.net/help/chat/)

There is a 'Dropdown' but it still shows the old opening times!  See screenshot

 and it never gets past the "Loading Chat" message?

This page... https://www.plus.net/home-broadband/contact/residential/customer-services/

Shows       Online chat is unavailable please choose another option.  and the "start chat" is still greyed out ...

EDIT EDIT EDIT EDIT

Hmm.... Just checked on coming back from making a cuppa by way of celebration ! ! ... and it is now showing " start chat ".. but no popup about the times it will be available on either page.

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@Just checked @14:20 Chat is working, but no pop-up yet?

[#7]

Apologies guys, I maybe didn't explain myself very well.

Whilst Chat is open, no pop up will appear as we don't want to get in the way of customers who want to chat to us when we're available. However, outside of our 12-4 opening time the pop up will show to explain it.

Happy to take feedback on that?

Liam

[#8]

@PlusnetLiam  Yes,....sounds reasonable.... however... most shops dispaly their open & shut times, even when they are open.. ( especially if they are "limited opening" i.e. a specialist shop 

A "pop up" is hardly likely to "get in the way" for more than a few seconds appearance,... ( say 15 to 20 seconds.)  and it could be placed in the spare "white space"  so that the " get started" button is not obscured..

Strange how, we, the customers have to come up with these brilliant ideas... and we don`t even get paid for it ...

[#9]

I'm with @shutter on this.

It would annoy me if I thought "oh it's fine, chats open later I'll hop on when I get home" to then be greeted with a pop up giving something different.

[#10]

Fair call, we've changed that for today. Always good to get feedback

Hope you're good Scott. 

[#11]

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@Oldjim wrote:

While I appreciate your posting here can I suggest that you have a perfectly good communication method - Service Status Posting - which would have met the requirements and kept at least some of us informed

Perhaps you - and this is the generic you - should look again at actually using the methods you have available and not sneaking things out

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I see it was added to Service Status on Tuesday 29 August 2017, 17:34

[#12]

Yup - fair feedback & part of our lessons learned from this whole episode Jim!

[#13]

@PlusnetLiam  Glad to be of help  ! 

[#14]

So the chat thing bites the dust.

Hope Plusnet stop claiming to offer "customer service".

[#15]

Ok so is live chat available today or not?

I understood that it was available from 11am but I'm getting nothing