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Let Me Go Pleeeeaassee!

jacksmummy
Grafter
Posts: 25
Registered: 21-10-2009

Let Me Go Pleeeeaassee!

where is my MAC KEY !!Huh?  Angry
jim:red all caps removed from title mod:end
14 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Let Me Go Pleeeeaassee!

We provided your MAC in a ticket on your account on the 2nd December, you'll need to request another one if it wasn't used by following the instructions on this page: http://www.plus.net/support/customer_service/using/grass_is_greener.shtml
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Lurker
Grafter
Posts: 1,867
Registered: 23-10-2008

Re: Let Me Go Pleeeeaassee!

Yeah - if its anything like when mine was supplied it will be on a closed ticket which isn't visible - but it should be there. (Although will now be invalid)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Let Me Go Pleeeeaassee!

There's always the option to view closed tickets in the dropdown...
Lurker
Grafter
Posts: 1,867
Registered: 23-10-2008

Re: Let Me Go Pleeeeaassee!

I know that - but here's a thought - why not provide it in an open ticket so the customer can locate it easily?
I presume it was an accident when it was done to me, or is that the standard way to provide them?
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Let Me Go Pleeeeaassee!

It should be provided in an open ticket and passed back to the customer, as was done in this case for Jacksmummy. For your account James, I can only assume it was done in error, if you want to let me know by PM which account I'll take a look if you want?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Lurker
Grafter
Posts: 1,867
Registered: 23-10-2008

Re: Let Me Go Pleeeeaassee!

Sure thing it was hpcltdmc iirc
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Let Me Go Pleeeeaassee!

I've had a look, and it looks as though there was an error when generating the MAC on your account, it created the new ticket correctly but failed to append the MAC to the already open ticket on your account.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jacksmummy
Grafter
Posts: 25
Registered: 21-10-2009

Re: Let Me Go Pleeeeaassee!

the old mac key has expired. I have been told that a new one should be genearted but that was on th 6th january. PN have 5 days to provide it so im thinking that they have NOT done this considering it is now the 18th January.. my maths is bad but that is a LOT more than 5 days . SO where is it HuhHuh!!
i want my MAC key please.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Let Me Go Pleeeeaassee!

Hi jacksmummy,
I've just had a look and the ticket should have been appended by now. I've added the MAC for you, sorry for the delay.
Lurker
Grafter
Posts: 1,867
Registered: 23-10-2008

Re: Let Me Go Pleeeeaassee!

So aside from my (ever gentle) ribbing - does it appear there is some sort of problem in how it works, or do we here witness the only two people who have ever had problems?
Making it easy for people to leave, and executing the transaction in a timely and professional manner not only save PN time, but in some cases it might make somebody more likely to reconsider PN in the future.
I accept that most people who have asked for a MAC will probably not be around to read this and offer feedback, still worth asking the question though I think. Cheesy
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Let Me Go Pleeeeaassee!

soon be as bad as T--- T---- for giving out raincoats Grin
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Let Me Go Pleeeeaassee!

No problem whatsoever getting mine - a while back now.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Let Me Go Pleeeeaassee!

Morning,
There isn't any sort of ongoing issue - James, there was a problem in your case, in that the MAC key generation script didn't append the MAC automatically to the ticket. That's now resolved. In jacksmummy's case - and I'm sorry about this - the agents who picked up the ticket hadn't followed the correct process. I can assure you we've done all we can to make sure this doesn't happen again.
Lurker
Grafter
Posts: 1,867
Registered: 23-10-2008

Re: Let Me Go Pleeeeaassee!

Coolio Smiley