Latest "Which" isp survey.............Plusnet slips down the league table.

[#1]

As expected, because of the problems with access to customer support, Plusnet is no longer a "Which" best buy. This is reflected in the report.
It still scores a respectable 65% but lags way behind the leading company which scores 83%. Hopefully next season Plusnet will again be a candidate for promotion.

[#2]

Who achieved the 83%?
Incidentally does P Net white label "John Lewis" feature in table?

[#3]

"Zen" was top rated at 83%, 
followed by "Utility Warehouse"  at 80%.

Quote from: Gel

Incidentally does P Net white label "John Lewis" feature in table?

Yes,  at 64%,  i.e. 1% lower than Plusnet.

[#4]

Thanks.

[#5]

I can see PN loosing the John Lewis contract. JL need to protect their reputation  

[#6]

Result pasted from "Which", I dont think they have been a Best Buy for a while, they are in third place currently.
Zen Internet Y 83% Utility Warehouse Y 80% Plusnet 65% John Lewis Broadband 64% Post Office 59% Vodafone 58% Virgin Media 54% Sky 50% EE Broadband 49% BT 47% TalkTalk 38%

[#7]

Here's a link if anyone's interested
http://www.ispreview.co.uk/index.php/2016/03/broadband-satisfaction-study-hails-zen-internet-talktal...

[#8]

I note PN were cheapest with Sky and TalkTalk around the same price  ???QED

[#9]

Quote from: PeterLoftus

cheapest

Lowest price is the best I would say.
I don't think there is any broadband I would call cheap anymore.

[#10]

When I saw the Which? review,  my first reaction was that none of my top five choices were even listed !, only the well known brands.

[#11]

How Which can include Utility Warehouse is somewhat of a puzzle, since their offerings are meant to be part of a bundle of services. My general impression from reading reviews is that the elements are a very mixed bag for value. Charges being composite, there are tales of woe, when members get in to problems, or try to extricate themselves.
All that in my opinion makes acceptance of Which's opinion of very doubtful value.

[#12]

Quote

All that in my opinion makes acceptance of Which's opinion of very doubtful value.

You're entitled to your opinion, as wrong as it might be.

[#13]

It is not an opinion from "Which" it is the result as they say.
( the latest results from our regular broadband customer-satisfaction survey.)

[#14]

No surprises. People, surveys and service performance are a moving feast.

[#15]

Quote from: tijara33

Quote All that in my opinion makes acceptance of Which's opinion of very doubtful value. You're entitled to your opinion, as wrong as it might be.

Thank you for that ringing endorsement!
Some reports here are not that glowing, bar the two 5-starred that have obvious commercial connections.