cancel
Showing results for 
Search instead for 
Did you mean: 

Late status information

theoule
Grafter
Posts: 81
Registered: 31-07-2007

Late status information

According to Status
"12/05/2012 @ 09:30
We have been made aware of a problem a 08:06am this morning which affected all 20CN and 21CN lines that are routed through Manchester.
This will affect customers across the UK and is not local to the Manchester region."
Why did it take so long for you to notice and post a status notice?
I was checking my router and system for faults because there was no status announcement until over an hour after the outage.
Surely you have systems in place to spot faults like this?
2 REPLIES
Superuser
Superuser
Posts: 11,339
Thanks: 2,761
Fixes: 22
Registered: 22-08-2007

Re: Late status information

Service appears to have been restored @12:50 - at least I'm back on air!
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 160
Fixes: 55
Registered: 27-04-2007

Re: Late status information

Quote
Why did it take so long for you to notice and post a status notice?
I was checking my router and system for faults because there was no status announcement until over an hour after the outage.
Surely you have systems in place to spot faults like this?

Hi there, yes we do have procedures in place to monitor for these so we can update service status quickly. Admittedly this one was there for nearly an hour and a half before it was picked up. We've passed feedback on about this as we do need to be as agile as possible when dealing with these.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team