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Lack of broadband service

nljones1001
Newbie
Posts: 1
Registered: ‎21-10-2015

Lack of broadband service

Despite trying to contact Plusnet via chat and phone, I seem no further forward to getting the broadband service I ordered 03 September.  I have a home phone service (part of the order) but when I try and track down when my broadband will be starting, I am put on hold and then cut off.
This is not acceptable.  I really wish that I had not joined Plusnet and I am going to formally cancel my order as you do not seem able to provide the service.
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 688
Thanks: 188
Fixes: 29
Registered: ‎17-10-2015

Re: Lack of broadband service

Welcome to the forums,
I've created ticket " 112974581" on your account in regards to the orders, I will keep you updated until fully connected, I am sorry this has been delayed


 Paul Tarr
 Plusnet Network Operations