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Kudos: No phone queue this morning

richi
Aspiring Pro
Posts: 146
Thanks: 74
Fixes: 3
Registered: ‎17-11-2017

Kudos: No phone queue this morning

Kudos for answering my support call in seconds this morning. Everyone moans when call queues are long, but rarely do you hear about quick service! (Mind you, the agent did sound a bit grumpy Wink)

Moderator's note by Mike (Mav): Label added after being moved to Feedback.

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 20,119
Thanks: 8,207
Fixes: 104
Registered: ‎22-08-2007

Re: Kudos: No phone queue this morning

Now that someone else has mentioned it, I'll add my own experience...

... I too had need to call BUSINESS support yesterday (Mon 4th Dec) and the phone was on both occasions answered within a few seconds, despite being advised of a 15 minute queue.

... that said if the SNRM reset put through to BTw systems had done its jib in the first place, a second call (clogging up the lines) would not have been required.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Kudos: No phone queue this morning

I'm happy to hear your call was answered swiftly.

It does happen more often than you think. Smiley

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team