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Kudos: No phone queue this morning

richi
Aspiring Pro
Posts: 105
Thanks: 58
Fixes: 2
Registered: 17-11-2017

Kudos: No phone queue this morning

Kudos for answering my support call in seconds this morning. Everyone moans when call queues are long, but rarely do you hear about quick service! (Mind you, the agent did sound a bit grumpy Wink)

Moderator's note by Mike (Mav): Label added after being moved to Feedback.

2 REPLIES
Superuser
Superuser
Posts: 11,562
Thanks: 2,979
Fixes: 22
Registered: 22-08-2007

Re: Kudos: No phone queue this morning

Now that someone else has mentioned it, I'll add my own experience...

... I too had need to call BUSINESS support yesterday (Mon 4th Dec) and the phone was on both occasions answered within a few seconds, despite being advised of a 15 minute queue.

... that said if the SNRM reset put through to BTw systems had done its jib in the first place, a second call (clogging up the lines) would not have been required.

Plusnet Help Team
Plusnet Help Team
Posts: 7,316
Thanks: 2,079
Fixes: 367
Registered: 21-04-2017

Re: Kudos: No phone queue this morning

I'm happy to hear your call was answered swiftly.

It does happen more often than you think. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team