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Joining Plusnet today and its nightmare capped on 1mb

harisqays
Grafter
Posts: 101
Registered: ‎14-11-2014

Joining Plusnet today and its nightmare capped on 1mb

Hi my line activated today and i am very disappointed. My broadband gets fixed speed of 1MB and upload 228kbps and my Adsl mode is G-dmt instead of adsl2+. I am using netgear dgn2000.
I had chat with one of plus net customer support representative, first he kept saying that my line will fluctuate for 10 days then it will get stable, when i told him that my line does not fluctuate as i always get fixed broadband speed since line activated, finally he ran some tests and accepted that he also getting 1mb on his side. This also confirmed by checked bt availability check which showed my line rate fixed at 1mb.
Please fix this problem AS SOON AS POSSIBLE i was getting 7+Mb Down and 1Mb Up with previous provider talktalk and i was on ADSL2+.
This is nightmare sudden drop from 7mb to 1mb totally not acceptable.
Please fix the problem otherwise i have no choice leaving plus net.
1 REPLY
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Re: Joining Plusnet today and its nightmare capped on 1mb

Moderator Note
Topic locked in favour of http://community.plus.net/forum/index.php/topic,134010.0.html

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