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Member Centre Access Blocked after non payment

rongtw
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Member Centre Access Blocked after non payment

i have just found out , if my payment is late Due on 11th 2 days ago , will pay on the 17th ,, not only am i blocked from the member center to check the bill , i am also blocked from the Email settings i want to add a alias but i cant till i pay ?
Ok i am late in payment but why cant i even alter things in member center settings
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
14 REPLIES
pwatson
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Member Centre Access Blocked after non payment

I've suggested this be split into a new topic as I suspect it won't get visibility otherwise...
I'm not sure why you think that PN are in the wrong here?  You haven't paid for service this month yet, you intend to delay payment for service even longer and yet you expect PN to provide a full service to you?  Wink
Community Veteran
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Member Centre Access Blocked after non payment

Sorry pwatson, whilst the sentiment of what you are saying I wouldn't disagree with, the lack of access to the portal has been brought up many times before and yet PN have sat on their backsides and done nothing about it  Sad
rongtw
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Member Centre Access Blocked after non payment

PN allow you internet access for 14 days after bill due date before they restrict you .
like i have said before during this time you have no access to your account and you cant even check your bill to see if its correct , among other things you are denied .
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
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Re: Member Centre Access Blocked after non payment

Split off - if you want the title changing from what I thought just advise
rongtw
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Re: Member Centre Access Blocked after non payment

Cheers Jim  Wink
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Gaffer
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Re: Member Centre Access Blocked after non payment

It's been a while since I dealt with this type of issue, so forgive me if I'm asking for the obvious but can you PM me a screenshot of the page you're getting when trying to browse the member centre?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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Re: Member Centre Access Blocked after non payment

Chris
You can't PM a picture
Community Gaffer
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Re: Member Centre Access Blocked after non payment

Sorry, I meant link to a picture. These can be uploaded via a variety of sites such as tinypic etc. Alternatively if rongtw wants to attach the pic to a reply publicly (remembering to remove any identifying details) that'd work too.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rongtw
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Re: Member Centre Access Blocked after non payment

Chris , cheers as requested two snips , first is what i get on member log in page , second is what i get when i try to add a alias on my Email
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
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Registered: 31-08-2007

Re: Member Centre Access Blocked after non payment

So what happens when you click on <Member Centre> on the RHS towards the top in the  2nd image?
rongtw
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Re: Member Centre Access Blocked after non payment

Anotherone  , it takes me back to the first image  Wink
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
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Registered: 31-08-2007

Re: Member Centre Access Blocked after non payment

That's just great - not  Crazy
Plusnet Staff
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Re: Member Centre Access Blocked after non payment

Hmm. I'll see if I can find out why it's like it is. Being able to view your account doesn't seem unreasonable regardless.
Chris Pettitt
Cloud Environments Engineer
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Re: Member Centre Access Blocked after non payment

I'm pretty sure I had something similar when first set up and the DD process didn't work - due entirely to PN limitations, not me or my bank!  Crazy
The only thing I could do was get into a page to pay. Not very clever, especially as it was all down to PN's useless DD system.  Cry
That said, various staff members were very helpful in eventually getting it resolved.  Cool