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Is this the shortest chat session?

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briston
Rising Star
Posts: 95
Thanks: 14
Registered: ‎21-06-2007

Is this the shortest chat session?

Joe at 12:21, Sep 10:
Hi! Welcome, I am Plusnet's Routing Bot - Joe. Let's get you to the right team!

Joe at 12:21, Sep 10:
Please CLICK on one of the options below:
Signing up as a new customer
Signed up but not yet connected
Existing customer enquiry OR to add/upgrade a current product
You at 12:21, Sep 10:
Existing customer enquiry OR to add/upgrade a current product
Info at 12:22, Sep 10:
Thank you for chatting with us.
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 746
Fixes: 284
Registered: ‎01-01-2012

Re: Is this the shortest chat session?

Thanks for getting in touch @briston

From what I can see you managed to get through this afternoon?

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
howmuchisthat
Hooked
Posts: 8
Thanks: 1
Registered: ‎23-08-2019

Re: Is this the shortest chat session?

Everytime I have tried to use chat (several times in the last 2 weeks), its always busy - but not for signing new customers!

 

Forgot to add - queing isn't offered - you have faff about entering your details again, to find its still not available

Plusnet Help Team
Plusnet Help Team
Posts: 1,048
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: Is this the shortest chat session?

Hi @howmuchisthat, I'm really sorry for the issues using our chat service. I have replied to your other post for you but if you have any further queries in future and are having issues speaking with a chat advisor, please feel free to drop us a message on here and we would be more than happy to assist.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team