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Is this a record ?

Community Veteran
Posts: 8,376
Thanks: 875
Fixes: 9
Registered: 02-08-2007

Is this a record ?

Just phoned PN to renew my Line rental, after going through the automated menu how long did I have to wait to speak to someone ?
10 minutes ? 15 minutes ? ........ have a guess (answer below)











5 seconds !
Good Work !
Smiley Wink Smiley
7 REPLIES
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Is this a record ?

Lucky you, it took me 15+ minutes the other day.
monabri
Grafter
Posts: 25
Thanks: 5
Registered: 04-07-2015

Re: Is this a record ?

28 minutes today!
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 160
Fixes: 55
Registered: 27-04-2007

Re: Is this a record ?

Hi all, waits to get through to us by phone can vary.
In case you're unaware we publish our average wait times here: http://portal.plus.net/supportpages.html?a=212
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Razorback
Grafter
Posts: 208
Registered: 08-08-2014

Re: Is this a record ?

The call wait times today seem very low. Everybody must be downloading Windows 10 instead Grin
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: Is this a record ?

And when W10 is downloaded and installed...their Tech support queues will shoot up! Crazy
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: 07-02-2012

Re: Is this a record ?

"Please Mr Plusnet, my email doesn't work and my internet is very slow".
Community Veteran
Posts: 5,569
Thanks: 602
Fixes: 1
Registered: 21-03-2011

Re: Is this a record ?

I had a quick look at the graph and the text showed the average time to answer the call as 3 seconds. I wondered if that was calculated
a) answer time average = Total queue time in seconds / 86400        ie (total number of seconds successful callers waited / time in seconds for 24 hours
or
b) answer time average = Total queue time in seconds / number of successful calls answered
Now Zen, but a +Net residue.