Is this a record ?

[#1]

Just phoned PN to renew my Line rental, after going through the automated menu how long did I have to wait to speak to someone ?
10 minutes ? 15 minutes ? ........ have a guess (answer below)











5 seconds !
Good Work !

[#2]

Lucky you, it took me 15+ minutes the other day.

[#3]

28 minutes today!

[#4]

Hi all, waits to get through to us by phone can vary.
In case you're unaware we publish our average wait times here: http://portal.plus.net/supportpages.html?a=212

[#5]

The call wait times today seem very low. Everybody must be downloading Windows 10 instead

[#6]

And when W10 is downloaded and installed...their Tech support queues will shoot up!

[#7]

"Please Mr Plusnet, my email doesn't work and my internet is very slow".

[#8]

I had a quick look at the graph and the text showed the average time to answer the call as 3 seconds. I wondered if that was calculated
a) answer time average = Total queue time in seconds / 86400        ie (total number of seconds successful callers waited / time in seconds for 24 hours
or
b) answer time average = Total queue time in seconds / number of successful calls answered