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Is there a problem with Auto Login?

NedLudd
Grafter
Posts: 1,898
Thanks: 8
Registered: ‎20-10-2012

Is there a problem with Auto Login?

Each time I access things like 'Line Rental Saver' and 'View your broadband usage' I am asked to login.
So, having done that, I go to 'Auto Login' and set it up for 1 year. The system then confirms that it has done that.
But, the next time I try to access the above I am asked to login!!!
Is there a problem?
Geoff,
York.
6 REPLIES 6
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Is there a problem with Auto Login?

Line rental saver always does that but not View my usage
It is controlled by cookies - have you set your browser to remove them when closing
NedLudd
Grafter
Posts: 1,898
Thanks: 8
Registered: ‎20-10-2012

Re: Is there a problem with Auto Login?

Just checked 'Auto Login' and it's lost the setting in the same browser session!!!
Checking the cookie settings right now Jim!
Geoff,
York.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Is there a problem with Auto Login?

if you can't see anything wrong I suggest deleting the Plusnet cookies and starting again
Mav
Moderator
Moderator
Posts: 21,658
Thanks: 4,459
Fixes: 504
Registered: ‎06-04-2007

Re: Is there a problem with Auto Login?

I seem to remember this coming up before and the suggested setting was 2 years which has always worked for me.
I have noticed, though, that if I've logged in on another PC/device the setting appears to get turned off.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

NedLudd
Grafter
Posts: 1,898
Thanks: 8
Registered: ‎20-10-2012

Re: Is there a problem with Auto Login?

Just tried 2 years Mav and that appears to have stayed on the system!
Thanks!  Wink
Geoff,
York.
Mav
Moderator
Moderator
Posts: 21,658
Thanks: 4,459
Fixes: 504
Registered: ‎06-04-2007

Re: Is there a problem with Auto Login?

Glad it seems to have worked Smiley

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still