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Is there a problem with Auto Login?

Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Is there a problem with Auto Login?

Each time I access things like 'Line Rental Saver' and 'View your broadband usage' I am asked to login.
So, having done that, I go to 'Auto Login' and set it up for 1 year. The system then confirms that it has done that.
But, the next time I try to access the above I am asked to login!!!
Is there a problem?
Geoff,
York.
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Is there a problem with Auto Login?

Line rental saver always does that but not View my usage
It is controlled by cookies - have you set your browser to remove them when closing
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Is there a problem with Auto Login?

Just checked 'Auto Login' and it's lost the setting in the same browser session!!!
Checking the cookie settings right now Jim!
Geoff,
York.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Is there a problem with Auto Login?

if you can't see anything wrong I suggest deleting the Plusnet cookies and starting again
Moderator
Moderator
Posts: 17,866
Thanks: 2,511
Fixes: 179
Registered: 06-04-2007

Re: Is there a problem with Auto Login?

I seem to remember this coming up before and the suggested setting was 2 years which has always worked for me.
I have noticed, though, that if I've logged in on another PC/device the setting appears to get turned off.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Is there a problem with Auto Login?

Just tried 2 years Mav and that appears to have stayed on the system!
Thanks!  Wink
Geoff,
York.
Moderator
Moderator
Posts: 17,866
Thanks: 2,511
Fixes: 179
Registered: 06-04-2007

Re: Is there a problem with Auto Login?

Glad it seems to have worked Smiley

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still