Is Plusnet going back to the bad old days of poor customer service?
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Is Plusnet going back to the bad old days of poor customer service?
03-07-2009 10:19 PM
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I am also still awaiting the reply to a ticket I raised this around lunchtime today while trying to transfer a domain name into Plusnet. It kept failing because it wanted a name or company name to be filled in as the registrar, unfortunately, there wasn't a box marked registrar so I couldn't. Perhaps Plusnet would like me to take my customers and my domain somewhere else?
Re: Is Plusnet going back to the bad old days of poor customer service?
04-07-2009 7:26 AM
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and broadband network capacity - also now resolved: http://usertools.plus.net/status/archive/1246649113.htm
Re: Is Plusnet going back to the bad old days of poor customer service?
04-07-2009 4:33 PM
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I have marked your post for the attention of Mark Kelly, who is responsible for Business Services and the Plusnet partner programme. He should be back in on Monday all being well, and will see your post then.
Please note that I am only a forum mod and not a member of PN staff, so I can't help you with anything else. I think Poppy hit the nail on the head with regards to the internal phone system though.
Hope this helps of sorts.
Cheers
CB
Re: Is Plusnet going back to the bad old days of poor customer service?
05-07-2009 11:56 AM
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Re: Is Plusnet going back to the bad old days of poor customer service?
06-07-2009 1:43 PM
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I've spoken with Mark today who informs me that there are no emails that have not been responded to in the partner email account.
If you would like to get in touch with our Business Suopport team on 0114 296 5182, they'll be more than happy to help.
Re: Is Plusnet going back to the bad old days of poor customer service?
06-07-2009 4:10 PM
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Re: Is Plusnet going back to the bad old days of poor customer service?
06-07-2009 4:13 PM
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Which number were you trying to call?
Could you possibly PM me with a username and a telephone number and I'll see if I can get someone to give you a call?
Re: Is Plusnet going back to the bad old days of poor customer service?
06-07-2009 10:18 PM
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Re: Is Plusnet going back to the bad old days of poor customer service?
07-07-2009 9:24 AM
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Re: Is Plusnet going back to the bad old days of poor customer service?
07-07-2009 11:52 PM
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Gordon was in touch this morning and agreed to get the issues sorted before we discuss becoming a partner. I'm happy to report the domain transfer issue is now resolved and look forward to speaking to Gordon regarding the Partner Program.
Thank again
Stephen
Re: Is Plusnet going back to the bad old days of poor customer service?
23-07-2009 12:24 PM
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I find it pretty disgraceful that Plusnet seem to think they can treat customers like this, because like me, they won't be customers for much longer.
Re: Is Plusnet going back to the bad old days of poor customer service?
23-07-2009 8:32 PM
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Re: Is Plusnet going back to the bad old days of poor customer service?
27-07-2009 11:20 PM
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Re: Is Plusnet going back to the bad old days of poor customer service?
28-07-2009 9:58 AM
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If you let me know a convenient time to call, I'll happily give you a ring and do whatever I can to ensure that your concerns are met.
Re: Is Plusnet going back to the bad old days of poor customer service?
28-07-2009 10:55 PM
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