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Is PlusNet safe from SpyEye Trojan attack?

chandu
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Registered: 30-12-2010

Is PlusNet safe from SpyEye Trojan attack?

Hi all,
I have just read on BBC News that some Virgin Media BB users were infected with this Trojan that steals logins for Online Bank accounts.  From what I understood Virgin Media has sent out a letter to its users giving them the way to clean their Pc's of this trojan.
Are we safe from this Trojan attack using the PN BB?
Chandu.
8 REPLIES
Community Gaffer
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Registered: 05-04-2007

Re: Is PlusNet safe from SpyEye Trojan attack?

You need to make sure the anti-virus, malware and other security software is up to date. It's not the actual broadband service that's infected, it was the end users (customers) machines.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
chandu
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Re: Is PlusNet safe from SpyEye Trojan attack?

Thanks Chris.
My Internet Security Software is up to date.  Yes, it is the customer Pc's which get infected, but Virgin had to send out letters to its users about it so it must have come via that ISP, I presume.
My concern is that is Plusnet taking any precautions to protect its users?
Regards,
Chandu.
Community Gaffer
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Re: Is PlusNet safe from SpyEye Trojan attack?

Quote
but Virgin had to send out letters to its users about it so it must have come via that ISP, I presume.

That isn't my understanding of it, they were alerted to some of their users being infected by a security company presumably because these users were passing information to sites the security company knew of.
Quote
My concern is that is Plusnet taking any precautions to protect its users?

If we get alerted to the same or similar issue regarding our customers, then we'll have to decide on what to do then.
We cannot monitor every individuals PC to check they aren't infected, however we *do* provide an anti-virus solution for our customers. (McAfee)
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
chandu
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Registered: 30-12-2010

Re: Is PlusNet safe from SpyEye Trojan attack?

Thanks Chris.
I had read the brief description of the issue on the BBC.  Okay, so ISPs can't block the malware/s.
I would rather go for Norton than McAfee and I have Nortons updated every day.  Thanks.
Regards,
Chandu.
Heloman
Grafter
Posts: 519
Registered: 30-07-2007

Re: Is PlusNet safe from SpyEye Trojan attack?

There is of course an alternative solution. An OS that doesn't require Norton, McAfee or any other anti-malware, let alone for it to be updated daily.  Wink
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Re: Is PlusNet safe from SpyEye Trojan attack?

Community Gaffer
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Re: Is PlusNet safe from SpyEye Trojan attack?

Quote from: Chris
We cannot monitor every individuals PC to check they aren't infected, however we *do* provide an anti-virus solution for our customers. (McAfee)

Don't forget the server-side firewall.

Bob Pullen
Plusnet Product Team
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chandu
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Posts: 559
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Registered: 30-12-2010

Re: Is PlusNet safe from SpyEye Trojan attack?

Thank Bob Pullen.  I will check it out.
Chandu.