cancel
Showing results for 
Search instead for 
Did you mean: 

Inflexible Systems Lose PlusNet a Customer

celtickevin70
Newbie
Posts: 2
Registered: 09-08-2011

Inflexible Systems Lose PlusNet a Customer


Because of sheer bloody-mindedness and inflexibility, Plusnet are about to lose a customer. Any members of Plusnet staff who give a toss should look at Question #45335746

Anybody suggest another ISP?
10 REPLIES
matt_2k34
Grafter
Posts: 1,300
Registered: 09-07-2007

Re: Inflexible Systems Lose PlusNet a Customer

Whats the inflexibility issue your having? show us the light for those of us who cannot view your tickets  Wink
Quote
Anybody suggest another ISP?

Depends on what you do with your line, but on the whole - No  Huh theres a reason im with Plusnet  Wink
Regards
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: Inflexible Systems Lose PlusNet a Customer

Hi celtickevin70,
I have responded to your support ticket as requested.
Any problems don't hesitate to get in touch.
celtickevin70
Newbie
Posts: 2
Registered: 09-08-2011

Re: Inflexible Systems Lose PlusNet a Customer


and Alex's commonsense has saved the day!!!!!
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: Inflexible Systems Lose PlusNet a Customer

Wink
Glad to be of service.
mikko
Grafter
Posts: 288
Registered: 30-07-2007

Re: Inflexible Systems Lose PlusNet a Customer

It's all a mystery to the rest of us.
matt_2k34
Grafter
Posts: 1,300
Registered: 09-07-2007

Re: Inflexible Systems Lose PlusNet a Customer

indeed, im curious as to what system was "bent" to allow this flexibility, and what i could use it for (original issue?) Undecided
Regards
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Inflexible Systems Lose PlusNet a Customer

I agree with Mikko. This is a public forum and those that come here should benefit from the experiences of others who post here.
A poster pointing the PlusNet reps to a ticket and deliberately hiding the nature of the problem provides no benefit to other users of this forum. Such communication should be through PM.
If PlusNet wants private feedback, this is not the place for it.
What do the Mods think?
Community Gaffer
Community Gaffer
Posts: 13,161
Thanks: 932
Fixes: 77
Registered: 04-04-2007

Re: Inflexible Systems Lose PlusNet a Customer

Without going into too much detail, it was a billing/usage related issue. I guess it's down to the OP if they want to elaborate any further on that? Perhaps it would have been better via PM on this occasion, however I don't think any action is required from the mods?
After all, as well as requesting somebody look at the ticket, the OP did also ask:
Quote from: celtickevin70
Anybody suggest another ISP?

A question like that probably isn't best suited to PM Wink

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Inflexible Systems Lose PlusNet a Customer

Robin,
We (Plusnet we) were asked to have a look at a ticket.  Alex answered the ticket and informed the customer that he had done so.
I fail to see how you can have any sort of a gripe with this Wink
As Bob has said, I think it's up to the OP to share should he wish to do so.
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Inflexible Systems Lose PlusNet a Customer

Hi James and Bob,
I don't have any issue with PlusNet's behaviour in this thread. You have acted promptly to correct a billing issue that was causing customer distress.
My point is that if somebody brings an issue to a Public forum then both the issue and resolution (experience) should benefit the participants of the forum. I would however concede that this is the "Your Feedback"  forum so it is valid input to PlusNet but it was of no use to the rest of us until we provoked the explanation from you.
.... only my opinion ...  Smiley Cool
R