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Improved or not?

foxleybob
Grafter
Posts: 41
Thanks: 1
Registered: 22-09-2016

Improved or not?

So, has the customer service imroved?

Not used them myself yet,I'm going by the adverts I've seen on the TVRoll eyes

7 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Improved or not?

not
foxleybob
Grafter
Posts: 41
Thanks: 1
Registered: 22-09-2016

Re: Improved or not?

So the adverts are not true...

That's naughty of them.Sad

Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Improved or not?

depends what the adverts are saying.
i doubt they specifically say "our support has improved"
Community Veteran
Posts: 5,152
Thanks: 474
Fixes: 19
Registered: 10-06-2010

Re: Improved or not?

The Plusnet website usually describes the service as "award winning", and yes, they've got loads of awards from various places that nobody cares about any more. uSwitch, Broadband Genie, Simplifydigital, MoneySuperMarket, Moneywise - all names which mean very little to me.

In one place it says the service is "outstanding", without actually specifying if that's outstandingly good or outstandingly bad. That's a bit like saying it's "exceptional" or "second to none", or anything else that sounds good but doesn't really mean anything.

"UK based" is probably the only part of the marketing for the support that has any substance.

Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: Improved or not?

@foxleybob

You can see my opinion in the post linked from my signature.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Improved or not?

@foxleybob - Let me know if you have any questions if you're thinking of signing up.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
foxleybob
Grafter
Posts: 41
Thanks: 1
Registered: 22-09-2016

Re: Improved or not?

I'm already  with you  (newbie) Matty, thanks.

I was just curious in case i have to contact customer support for anything later, which I hope I don't going by the complaints I've read here.