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Impossible to get in touch!

Posts: 1
Registered: ‎25-10-2017

Impossible to get in touch!

I can’t believe I’m actually posting on a forum to try and get in touch with customer services. What happened to email? I just get bounce backs with messages saying Plusnet prefers tickets as they can’t get lost. But how do you send a ticket? I can’t work it out for the life of me. There is literally no way of sending you a message and waiting for your reply.

45 minutes to get through on the phone. Disconnected three times from the chat before I got through. This has wasted about two hours of my time so far and it’s my first day as a customer.

Moderator's note by Mike (Mav): Plusnet name edited as per Forum rules.

Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Impossible to get in touch!

Hi Plusnet dont have a contact Email Shocked also they semi removed the ticket system Undecided

They prefer you to use the phone , if you can get through  Lips_are_sealed  or the Chat window if its available .

But you can also use Bookface or the Twits thingy .

This used to be the best place to get things solved unfortunately of late staff are thin on the ground .

If  you post your problem here  the regular forum members will help Thumbs_Up

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Aspiring Champion
Posts: 2,329
Thanks: 298
Fixes: 29
Registered: ‎02-08-2007

Re: Impossible to get in touch!

You haven't been able to raise a ticket for many years with PN. You should try CHAT.
It's currently available Smiley
Community Gaffer
Community Gaffer
Posts: 26,542
Thanks: 10,222
Fixes: 1,596
Registered: ‎21-04-2017

Re: Impossible to get in touch!

Hi there.

Apologies for the delayed response here and for the wait times over the phone/live chat.


Is there anything we can help you with over here?

Please feel free to send me a PM if you prefer.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi