cancel
Showing results for 
Search instead for 
Did you mean: 

Impossible to get in touch!

charlieinman
Newbie
Posts: 1
Registered: 25-10-2017

Impossible to get in touch!

I can’t believe I’m actually posting on a forum to try and get in touch with customer services. What happened to email? I just get bounce backs with messages saying Plusnet prefers tickets as they can’t get lost. But how do you send a ticket? I can’t work it out for the life of me. There is literally no way of sending you a message and waiting for your reply.

45 minutes to get through on the phone. Disconnected three times from the chat before I got through. This has wasted about two hours of my time so far and it’s my first day as a customer.

Moderator's note by Mike (Mav): Plusnet name edited as per Forum rules.

3 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Impossible to get in touch!

Hi Plusnet dont have a contact Email Shocked also they semi removed the ticket system Undecided

They prefer you to use the phone , if you can get through  Lips are sealed  or the Chat window if its available .

But you can also use Bookface or the Twits thingy .

This used to be the best place to get things solved unfortunately of late staff are thin on the ground .

If  you post your problem here  the regular forum members will help Thumbs Up

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Gel
Seasoned Pro
Posts: 1,560
Thanks: 160
Fixes: 13
Registered: 02-08-2007

Re: Impossible to get in touch!

You haven't been able to raise a ticket for many years with PN. You should try CHAT.
It's currently available Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,566
Fixes: 414
Registered: 21-04-2017

Re: Impossible to get in touch!

Hi there.

Apologies for the delayed response here and for the wait times over the phone/live chat.

 

Is there anything we can help you with over here?

Please feel free to send me a PM if you prefer.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team