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Ignoring requests

tonysenior
Newbie
Posts: 1
Registered: ‎02-11-2009

Ignoring requests

I have been complaining about line speed for at least a year now and all I get in reply is automated responses.  I have had a visit from BT Openreach (Yes - risking the monster fee if it was my fault)  and they suggested an SFI on the line which PlusNet must authorise. Can I eckerslike get PlusNet to acceed to this request.  All I get is automated responses. In total I have had automated responses from 15 different names at PlusNet.  Do these people exist?
I am going to try one more tack  I intend to write to the MD of PlusNet stating my problem and give him a few days to respond and failing that I am leaving after 5 years and going somewhere else.  Somewhere where the ISP will listen to me and respond IN PERSON
Tony Senior
3 REPLIES
Moderator
Moderator
Posts: 27,079
Thanks: 1,790
Fixes: 144
Registered: ‎14-04-2007

Re: Ignoring requests

A warm welcome to the forum Tony.
Posting in here is a very good next step as there are many people happy to help both Plusnet staff and ordinary customers like me.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Ignoring requests

Hi Tony,
What's the actual problem on your line?
If you agree to the potential fees, there's no reason why we wouldn't book an engineer for you unless we were pretty convinced it wasn't a line fault.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Ignoring requests

Hi Tony,
There's absolutely no way I'm sending out an engineer for a speed fault on your line - you're syncing at 1400Kbps on a 63.5dB line.
I will however, send one out for the dropping connection problem you appear to have if you've tried using your test socket, replacing your router and filters.