IP addresses not UK - Can customers please report any problems here
Quote from: Bob
It shouldn't be too difficult to get on an IP outside of the two affected ranges.
It isn't, but it can be difficult to do that and at the same time avoid gateway / congestion issues we're seeing in the evenings.
Thanks for contacting the data base people, it's good to know at least one of them are updating their records -- shame it will take a few weeks.
I really don't want a permanent static IP, it there not temporary solution plusnet can offer for this issue.
Quote from: npr Last night I did some gateway hopping to try and escape the peak time slowdown only to discover this morning that my VOIP phone connection was broken.
It appears the IP I moved to is registered as being in the US which make my VOIP need the full international code preceding a phone number.
https://db-ip.com/146.198.168.1
I don't suppose you're able to raise a ticket with VoipDiscount about this issue are you?
Despite my best efforts, they are insisting that you contact them directly. I've advised them that the issue is best dealt with between me and them, and that I'm happy to replicate the issue if they can add a bit of credit to my own account but they're having none of it
[quote author="VoipDiscount"]Dear Customer,
In order to investigate the case, we will need specific details coming from an account experiencing the issue described above. Please ask your customer to contact us directly, indicating the exact issue and we will check.
Thank you in advance.
Kind regards,
Customer service
If you want to reference the ongoing ticket dialogue I have with them, then my username is 'bobpullen'.
Basically, I've asked them to check how they're geo-locating the following IP ranges to make sure they're all seen as UK-based addresses:
146.198.0.0/16
146.199.0.0/16
146.200.0.0/16
143.159.0.0/16
Sorry to say that VoipDiscount are now blanket closing my tickets without so much as a response to the questions I'm asking. I replicated the problem, provided them with details and after 5-6 attempts they finally provided a sensible (ish) response that it's because the IP range is registered to an address in the US. As we're all aware, it is, but that doesn't mean it can't be geo-located elsewhere.
They provided a link to the ARIN whois data so I asked how their geo-location worked (whether they're using a provider or maintaining their own list, it would be odd to rely solely on ARIN whois data). It's at this point that they've just started closing my tickets.
[quote author="VoipDiscount"]The answer to your question can be found in the Help section on the website or was already send to you previously. If this is not sufficient please send us a new helpdesk ticket again and we will try to answer your question within a period of 48 hours.
If I raise another ticket, it simply gets met with the same response
Let's hope they are relying on one of the two geo-location providers you've mentioned (although I have my reservations). If not, then there's not much more I can do I'm afraid
They did suggest you change your location via the desktop software but I informed them that this isn't much use as I suspect you're using dedicated SIP device/software.
They provided a link to the ARIN whois data so I asked how their geo-location worked (whether they're using a provider or maintaining their own list, it would be odd to rely solely on ARIN whois data). It's at this point that they've just started closing my tickets.
[quote author="VoipDiscount"]The answer to your question can be found in the Help section on the website or was already send to you previously. If this is not sufficient please send us a new helpdesk ticket again and we will try to answer your question within a period of 48 hours.
If I raise another ticket, it simply gets met with the same response
Let's hope they are relying on one of the two geo-location providers you've mentioned (although I have my reservations). If not, then there's not much more I can do I'm afraid
They did suggest you change your location via the desktop software but I informed them that this isn't much use as I suspect you're using dedicated SIP device/software.
Sounds to me that VoipDiscount are not an organisation to use then. Maybe if they get a bad name for poor support they'll change their attitude 
Hi Bob,
I'll contact voipdiscount and see if I can get a better response and report back.
AFAIK they are just a reseller for betamax so they may not know too much about things, this may explain the poor response you got.
I'll see if I can find a contact for betamax and try them as well.
Yes they do have me registered as being in the UK but that may only apply to the browser based voip, I'm using the voip in my router.
Once my credit with them runs out I will be moving on anyway, but that may take a couple of months.
The problem is my next choice is another betamax reseller.
I'll contact voipdiscount and see if I can get a better response and report back.
AFAIK they are just a reseller for betamax so they may not know too much about things, this may explain the poor response you got.
I'll see if I can find a contact for betamax and try them as well.
Yes they do have me registered as being in the UK but that may only apply to the browser based voip, I'm using the voip in my router.
Once my credit with them runs out I will be moving on anyway, but that may take a couple of months.
The problem is my next choice is another betamax reseller.
Yes, the one thing I take away from this thread is not to use VOIPDiscount. I wonder how many other people reading this thread will think the same. I also wonder if VOIPDiscount understand the impact of ignoring people like they seem to be doing.
It often takes a company being hit in the wallet before they do anything. Or maybe the negative publicity will be enough.
Maybe you should direct VOIPDiscount to this thread in your help request
It often takes a company being hit in the wallet before they do anything. Or maybe the negative publicity will be enough.
Maybe you should direct VOIPDiscount to this thread in your help request
I've had a reply from voipdiscount support, unfortunately it's a standard cut and past from their script which does nothing to address the problem.
I've also contacted betamax's support, hopefully they will understand the issue a bit better.
You should see my recent plusnet support ticket.
I've also contacted betamax's support, hopefully they will understand the issue a bit better.
Quote from: jafreer Yes, the one thing I take away from this thread is not to use VOIPDiscount.
You should see my recent plusnet support ticket.
