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I have cancelled my contract with Plusnet no more headache πŸ‘

mariwan1974
Dabbler
Posts: 10
Thanks: 4
Registered: 17-11-2016

I have cancelled my contract with Plusnet no more headache πŸ‘

I have cancelled my contract with Plusnet on Thursday and on Friday they took Β£17.39. They said you need to pay Β£ 108 cancellation fees. For the last 3 weeks I had no Internet connection and I have had contacted Plusnet via online chat, called customer service and on my portals.
Finally last week I was waiting for engineers to come to fix Plusnet connection, but no one turned up.
5 REPLIES
newagetraveller
Rising Star
Posts: 382
Thanks: 34
Registered: 03-08-2012

Re: I have cancelled my contract with Plusnet no more headache πŸ‘

From what you say, I'm sure you have sufficient grounds to contest the cancellation fee too.

i.e. no connection for three weeks and a failed appointment which presumably inconvenienced you. In short, they and their supplier have failed to deliver the service you (and they) have paid for.

mariwan1974
Dabbler
Posts: 10
Thanks: 4
Registered: 17-11-2016

Re: I have cancelled my contract with Plusnet no more headache πŸ‘

Yes I was really inconvenienced and I have told the costumer service that Plusnet basically failed to deliver what promised me. Therefore I would not recommend a new costumer to join Plusnet.😯
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: I have cancelled my contract with Plusnet no more headache πŸ‘

Hi there,

Really sorry to hear that you're leaving. From what I can see, we raised a fault, but the ticket is still there due to book an engineer in. If you PM me some dates, I'll do my best to get that booked in for you.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Superuser
Superuser
Posts: 2,737
Thanks: 1,093
Fixes: 8
Registered: 10-04-2007

Re: I have cancelled my contract with Plusnet no more headache πŸ‘

After three weeks?  I think you've missed the boat @MattyC

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: I have cancelled my contract with Plusnet no more headache πŸ‘

It seems the actual fault was raised on the 21st. We raised to BT on the 24th. We asked OP to carry out some checks on the 17th, and we didn't hear back.

I don't think it's fair on me to call customers out on the time they've been waiting on my first post, particularly if the connection has been poor during the interim.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet