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How to phone Plusnet technical support

Community Veteran
Posts: 471
Thanks: 35
Fixes: 2
Registered: 26-09-2015

How to phone Plusnet technical support

Hi,
Since Plusnet keep their phone number well hidden on the web site, I think it might be an idea to have a sticky on this forum or maybe elsewhere giving the phone number and options, and kept updated as their number and/or IVR changes.
Last time I called I must have selected a wrong option, as although I am quite sure I selected "Customer Services" I did not in fact get through to them, meaning I was back on hold at the back of the queue again. 
I think, the current process is ...
[tt]  Dial 0800 432 0200
        Press 1  (Existing customer)
        Press 9  (If you don't know your "number")
        Press 1  (Customer Services)
        Press 2  (If something's not working)
[/tt]
If anyone knows a better or quicker way to get to technical support, please chip in.
4 REPLIES
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: How to phone Plusnet technical support

Dial 0800 432 0200
Select Option 2 which is for Technical Support.
Did it on Saturday, was all sorted and off the phone within 5mins.
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: How to phone Plusnet technical support

I don't know how easier it can be...ring, select option 2  Crazy
Community Veteran
Posts: 471
Thanks: 35
Fixes: 2
Registered: 26-09-2015

Re: How to phone Plusnet technical support

Option 2 is "If you're thinking of joining us", as opposed to "If you're an existing customer or have just signed up, Press 1"
There's no option called "Technical Support".  Sounds like either a recent change, or the options are different depending on where you call from,  I was calling from work rather than home.
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: How to phone Plusnet technical support

There were two options when I phoned that number from a mobile:
1) Existing customer or recently joined
2)Thinking of joining us?

My line rental is with Plusnet and on phoning I get 3 options:
1) Customer support, account, billing
2) Technical support
3) Moving home, thinking of leaving us

You never know there could be other combinations too depending on who provides your LR  Grin