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How to lose customers and alienate people

swapmeetpete
Grafter
Posts: 35
Registered: 05-08-2007

How to lose customers and alienate people

One of my referals is a lady in her eighties. Her bank screwed up and lost all her direct debits. Most of the utilities managed to cope with it.
Before I was able to intervene, Plusnet set a debt collection agency on her. She was understandably mortified. Result; Plusnet lost a good customer without trying, and I lost a referal.
So unnecessary.
5 REPLIES
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: How to lose customers and alienate people

That's disgusting. PN will be getting the same reputation as TT the way it's going.
Moderator
Moderator
Posts: 26,315
Thanks: 1,410
Fixes: 75
Registered: 14-04-2007

Re: How to lose customers and alienate people

One would hope that they wouldn't sink that low.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: How to lose customers and alienate people

Hi there,
Something sounds odd here, we don't send debt to a recovery agency unless it's been outstanding for quite a while (the exact timescale eludes me at the moment). We can also make arrangements for circumstances such as this it we're told about it. Can you PM me their username so I can see what's going on here?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
swapmeetpete
Grafter
Posts: 35
Registered: 05-08-2007

Re: How to lose customers and alienate people

PM sent. Thanks, Mark
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: How to lose customers and alienate people

Thanks, I'm taking a look now. Obviously I won't be able to respond with any details or info from the account here but I'll certainly see what happened.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff