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How long from engineer to broadband connection?

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Plusnet Help Team
Plusnet Help Team
Posts: 17,437
Thanks: 5,392
Fixes: 913
Registered: ‎21-04-2017

Re: How long from engineer to broadband connection?

what becomes the account (billing) activation date on this account?

 

The day that we activated the account which is normally the day the order completes.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Superuser
Superuser
Posts: 15,733
Thanks: 6,311
Fixes: 43
Registered: ‎22-08-2007

Re: How long from engineer to broadband connection?

@Gandalf,

So on this account, due to non-attendance non-verification of proper connectivity by the BTOR engineer, this user will have had a number of days paying for an internet service, not actually being delivered by BTOR / BTw ... all because BT did not bother to check service at the NTE ... or somewhere else on the copper d-side?Huh

As I suggested above ... the service provided by BTW / BTOR is not really for purpose if it does not verify functional operation ... is it?  Knuppel

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Champion
Posts: 1,122
Thanks: 465
Fixes: 21
Registered: ‎07-07-2009

Re: How long from engineer to broadband connection?

I would like to think the OP will automatically get a refund for the period when there was no fibre service and a generous goodwill gesture for being messed about by BT's incompetence, but will it happen?Roll_eyes

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Plusnet Help Team
Plusnet Help Team
Posts: 17,437
Thanks: 5,392
Fixes: 913
Registered: ‎21-04-2017

Re: How long from engineer to broadband connection?

So on this account, due to non-attendance non-verification of proper connectivity by the BTOR engineer, this user will have had a number of days paying for an internet service, not actually being delivered by BTOR / BTw ... all because BT did not bother to check service at the NTE ... or somewhere else on the copper d-side?Huh

I understand there's been a fault with the service and we'll provide a refund accordingly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 12
Thanks: 2
Registered: ‎17-10-2017

Re: How long from engineer to broadband connection?

Thanks for all the replies once again guys! Thumbs_Up

 

@Gandalf

Good to hear a refund would be issued!

Although I would in fact forego the refund and instead take the current Unlimited Fibre offer of £22.99/month for 18 months Wink

Thanks again all!

Smiley

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Plusnet Help Team
Plusnet Help Team
Posts: 17,437
Thanks: 5,392
Fixes: 913
Registered: ‎21-04-2017

Re: How long from engineer to broadband connection?

Good to hear a refund would be issued!

Done Smiley

 

Although I would in fact forego the refund and instead take the current Unlimited Fibre offer of £22.99/month for 18 months Wink

Sorry, but I'm afraid not. Smiley But always worth asking.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team