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How crass can PN be?

paulwalker6789
Dabbler
Posts: 20
Registered: ‎15-01-2014

How crass can PN be?

After a long dispute; unanswered e mail to member of the SMT, dreadful call centre ops, finally e mailed the new chief exec. Got an e mail back from him - brownie point there. He asked someone to look into it and report back in 24/7. BUT PN then sends me one of those naff messages through the "ticketing" system saying that "question will be updated at 1.00pm on 23/01/2014". Wouldn't you think they would realise how cavalier that looks. Surely someone in thse circumstances would have the nouce and communication skills to realise that a personal e mail would have gone down so much better and would have taken no more effort. Also did everyone apart from me know that from this site PN can trace your account. Apparently there is alink between your name here and your account. No idea how it works, but I personally think it stinks.
7 REPLIES
KK
Grafter
Posts: 109
Registered: ‎06-01-2014

Re: How crass can PN be?

It is common for consumer advice people to suggest emailing the chief executive of an offending organisation.  It is hardly surprising that organisations will find a way to filter their incoming emails.  A personal reply to every email would probably require several call centres.
I would guess that PN can track us all down from our email addresses.
Community Veteran
Posts: 4,890
Thanks: 129
Fixes: 24
Registered: ‎14-07-2009

Re: How crass can PN be?

Quote from: paulwalker6789
. Apparently there is alink between your name here and your account. No idea how it works,

I think it works because when you registered for a name here on the forum you gave your account name.
RobPN
Seasoned Pro
Posts: 1,270
Thanks: 271
Fixes: 3
Registered: ‎17-05-2013

Re: How crass can PN be?

Quote from: ReedRichards

I think it works because when you registered for a name here on the forum you gave your account name.

I might be wrong, but I think when these forums first started several years ago, you had to actually use your PlusNet account name as your forum username.  That thought put me off registering on here for a long time.
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: How crass can PN be?

Yep, when you sign up here you have to log in to the member centre as part of the registration process. This creates a component on your account in our system so we can find your username.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
x47c
Grafter
Posts: 878
Thanks: 1
Registered: ‎14-08-2009

Re: How crass can PN be?


Having forum names linked to plusnet users albeit invisibly  ensures that ONLY people who use Plusnet as their ISP can post here.
It also ensures the site cannot get any trolls or other malicious posts from those who either don't use Plusnet or want to cause trouble on this forum from a position of total anonymity.
I believe that if you previously used Plusnet then after leaving plusnet for another ISP your forum access is maintained rather than cancelled as one might expect from the above.
Moderator
Moderator
Posts: 27,079
Thanks: 1,790
Fixes: 144
Registered: ‎14-04-2007

Re: How crass can PN be?

Yes...quite a few ex Plusnet customers still post here.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

Community Veteran
Posts: 3,404
Thanks: 10
Registered: ‎18-01-2013

Re: How crass can PN be?

Quote from: paulwalker6789
After a long dispute; unanswered e mail to member of the SMT,

What email address did you use as generally you can't contact Plusnet Support by email. I suspect they use the ticket system as a preference over email as it allows a more structured way to deal with the issue as well as the fact that often emails are marked as "spam" or "junk email" and regularly get missed by customers.