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How about looking after loyal customers for a change ?

thorpen
Grafter
Posts: 26
Registered: 26-01-2009

How about looking after loyal customers for a change ?

I missed the cut off of the Fibre Trial by 1 week.  Phoned Plusnet to ask nicely if they would let me on it as I have been a loyal customer for many years and recommended Plusnet to various friends.
Short answer was no - but I could still go on it if I wanted to pay an extra £12 per month ! Like I have £12 per month going spare - completely disappointed with Plusnet and have now asked for a MAC code to move to someone else that may look after their customers a bit better.
1 REPLY
Community Veteran
Posts: 38,460
Thanks: 1,028
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Registered: 15-06-2007

Re: How about looking after loyal customers for a change ?