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Home move advice open only between 9 - 5

scubabeaver01
Dabbler
Posts: 21
Registered: 29-07-2011

Home move advice open only between 9 - 5

I am moving house in 3 weeks and have tried twice to get help via the PN phone line. One night when I phoned at 21.15 I was told that the lines shut at 21.00. Fair enough I thought so I phoned tonight at 20.00 only to be told the lines close at 17.00. After a short chat with the adviser I said I would have to cancel my contract until I move in and try again. I was told that the cancelling office ( yep you guessed it ) closes at 17.00. Snookered. All I ask is that maybe for one night a week there is help available on the phone past 17.00 for us workers who do not work a 9 - 5 job
9 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Home move advice open only between 9 - 5

The house moves team are open until 9pm, so I'm really sorry that you got told something different. Let me go and listen to the call and make sure that the agent knows this for future reference.
I'll ask one of my team to pick this up and get in touch with you to arrange your house move.
OK, I've spoken to the house moves team and they are going to give you a call this evening to arrange this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
scubabeaver01
Dabbler
Posts: 21
Registered: 29-07-2011

Re: Home move advice open only between 9 - 5

Thanks for your reply Chris, lets hope I can get something sorted
scubabeaver01
Dabbler
Posts: 21
Registered: 29-07-2011

Re: Home move advice open only between 9 - 5

Oh well maybe tomorrow
scubabeaver01
Dabbler
Posts: 21
Registered: 29-07-2011

Re: Home move advice open only between 9 - 5

Maybe not
scubabeaver01
Dabbler
Posts: 21
Registered: 29-07-2011

Re: Home move advice open only between 9 - 5

Been waiting since 24/8/12 for a promised phone call from PN about house move. What is going on. Will give you until 4/9/12 then will stop DD. Terrible service.
dick:red All caps post edited as per forum rules.
scubabeaver01
Dabbler
Posts: 21
Registered: 29-07-2011

Re: Home move advice open only between 9 - 5

Sorry about the all caps message, but it goes to show that it is the only way to get your point across and get noticed
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Home move advice open only between 9 - 5

Really really sorry about this, I'm not back in the office until the morning but I'll take a look then at what's happened and why the callback didn't take place.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
scubabeaver01
Dabbler
Posts: 21
Registered: 29-07-2011

Re: Home move advice open only between 9 - 5

Well what a turnaround, I have to say a big thank you to Marc whom phoned me this morning regarding the issues I have encountered recently.He was patient and professional and also had a sense of humour. I not only have my home move sorted as far as is possible, I have also gained a discount because I am moving to a low cost area. Thank you Marc
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: Home move advice open only between 9 - 5

Hi scubabeaver01,
I have passed on your feedback to Marc and our internal recognition forum which is visible company wide.  Glad everything has worked out for you.