Help Assistant

[#1]

Hi, I have been with PN for many years and have nothing but praise for them. Always helpful and reliable. However a question was submitted by one of PN's CS staff on my behalf to the accounts dept. This was a week ago. I added a couple of comments at a later date. I did chat on line to chase the event. He told me if further comments are added the question loses its place in the queue. Poor system. Still no response. What is causing the delay ?

[#2]

Sorry to hear that it hasn't been changed.
I should be able to get that changed for you now but you'd lose your current discounts .
I'll drop a ticket on your account to explain.

[#3]

Thanks Mathew, I have replied via help assistant. I can't understand why people keep complaining about PN.