Help Assistant removed - unable to view tickets
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Re: Help Assistant removed - unable to view tickets
31-01-2016 6:12 PM
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But a warning above the Chat link such as :
" WARNING : If you have Ad Blocking Software installed please disable it before proceeding " would be good advice from PN.
Although; If someone is savy enought to install Ad Blockers then they are gong to be savy enough to disable it
Re: Help Assistant removed - unable to view tickets
31-01-2016 6:32 PM
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I just tried Online Chat again and now it's working with Ad Blocker enabled. So it seems someone from Plusnet was reading the forums today and implemented a fix.
Re: Help Assistant removed - unable to view tickets
31-01-2016 6:39 PM
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Re: Help Assistant removed - unable to view tickets
31-01-2016 7:04 PM
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I hope that sounds reasonable.
Re: Help Assistant removed - unable to view tickets
31-01-2016 7:05 PM
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Quote from: ebradford ........ So it seems someone from Plusnet was reading the forums today and implemented a fix.
Good job I didn't have a mouthful of coffee when I read that!
Re: Help Assistant removed - unable to view tickets
31-01-2016 7:26 PM
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Quote from: ejs I don't know, I'm not going to check, let's assume it's not there
That was a question aimed at Plusnet.
Quote from: gpsmout Although; If someone is savy enought to install Ad Blockers then they are gong to be savy enough to disable it
But they need to be aware that the reason chat is not working might be because of the ad blocker. Let's face it if, something is not working at Plusnet, given our experience our first reaction isn't going to be it might be something at our end.
Quote from: gpsmout But a warning above the Chat link such as :
" WARNING : If you have Ad Blocking Software installed please disable it before proceeding " would be good advice from PN.
Far too sensible a suggestion for Plusnet to take any notice of that idea.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Help Assistant removed - unable to view tickets
31-01-2016 8:12 PM
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Quote Quote from: gpsmout on Today at 18:12
But a warning above the Chat link such as :
" WARNING : If you have Ad Blocking Software installed please disable it before proceeding " would be good advice from PN.
Actually the problem is more subtle. On my system it is not Adblock+ that causes the problem but Ghostery which is stopping tracking rather than blocking ads. The suggestion is a good one of a message warning of why chat doesn't seem to be available. But better would be re-coding the page to avoid the problem entirely. I don't see why they have to do things this way and create this problem in the first place for people running security that is common-place.
Re: Help Assistant removed - unable to view tickets
03-02-2016 6:03 PM
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However, chat was not available for business users ... instead I was asked to raise a ticket (non-urgent issue).
Its a mad old world!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Help Assistant removed - unable to view tickets
07-02-2016 11:49 AM
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https://www.plus.net/wizard/?p=wizard&wizard_id=38
Re: Help Assistant removed - unable to view tickets
07-02-2016 11:55 AM
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Re: Help Assistant removed - unable to view tickets
07-02-2016 12:00 PM
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Re: Help Assistant removed - unable to view tickets
07-02-2016 8:53 PM
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Re: Help Assistant removed - unable to view tickets
22-02-2016 3:40 PM
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Quote Important information regarding your email account
and which contains the following lines:
Quote If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:
https://portal.plus.net/
A few hours later, with an afternoon trashed, I find this thread. (and I cannot get this chat thing to work either)
Thank you, freedomit, for your URL. I used it to raise a ticket and got an email confirmation.
I really must go out and buy a blood pressure meter.
Re: Help Assistant removed - unable to view tickets
22-02-2016 3:59 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Help Assistant removed - unable to view tickets
22-02-2016 4:23 PM
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In my humble opinion, if it does not work with standard protection then its does not work.
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