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Have made a complaint but ticket has been deleted

maman
Newbie
Posts: 3
Registered: 18-03-2015

Have made a complaint but ticket has been deleted

I have made a complaint via online via Complaints Code of Practice Question ID 101088018. However it has now disappeared from the list, did plusnet deleted it?
{Update} Have found it, sorry.
5 REPLIES
Superuser
Superuser
Posts: 12,515
Thanks: 3,817
Fixes: 25
Registered: 22-08-2007

Re: Have made a complaint but ticket has been deleted

Maman,
Welcome to the forum, glad you found what you were looking for.
For the benefit of others here, had it been closed, or were you looking in the wrong place?
maman
Newbie
Posts: 3
Registered: 18-03-2015

Re: Have made a complaint but ticket has been deleted

I was looking at the wrong place.
However, I do like someone to respond my complaint as soon as possible as it is now 3 weeks without internet since I joined PlusNet.
Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: 24-07-2014

Re: Have made a complaint but ticket has been deleted

That ticket has been raised to our support team for you. I'd expect you'll have an answer very soon.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
maman
Newbie
Posts: 3
Registered: 18-03-2015

Re: Have made a complaint but ticket has been deleted

It has been more than 2 days that anyone reply to my support ticket. All I need is to get the internet sorted by a BT engineer and no one has organised that for me at all, not forgetting it will take even more time for a BT engineer to come.
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: 24-07-2014

Re: Have made a complaint but ticket has been deleted

Sorry for the delay. I've answered the ticket myself, I'm currently just waiting for a little bit more information about the new appointment time which I'll provide later this morning.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team