Have made a complaint but ticket has been deleted

maman · ‎18-03-2015

I have made a complaint via online via Complaints Code of Practice Question ID 101088018. However it has now disappeared from the list, did plusnet deleted it?
{Update} Have found it, sorry.

Townman · ‎22-08-2007

Maman,
Welcome to the forum, glad you found what you were looking for.
For the benefit of others here, had it been closed, or were you looking in the wrong place?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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maman · ‎18-03-2015

I was looking at the wrong place.
However, I do like someone to respond my complaint as soon as possible as it is now 3 weeks without internet since I joined PlusNet.
Thanks.

plusnettony · ‎24-07-2014

That ticket has been raised to our support team for you. I'd expect you'll have an answer very soon.

If this post resolved your issue please click the 'This fixed my problem' button

Tony T
Plusnet Help Team

maman · ‎18-03-2015

It has been more than 2 days that anyone reply to my support ticket. All I need is to get the internet sorted by a BT engineer and no one has organised that for me at all, not forgetting it will take even more time for a BT engineer to come.

plusnettony · ‎24-07-2014

Sorry for the delay. I've answered the ticket myself, I'm currently just waiting for a little bit more information about the new appointment time which I'll provide later this morning.

If this post resolved your issue please click the 'This fixed my problem' button

Tony T
Plusnet Help Team