Happy
HI, I moved from talktalk on the 4th and noticed this part of the community so thought Id share my experience so far, simply put it is a 10/10 experience.
Strange writing this as iv never been able to praise my provider so far as talk talk was just ok but terrible when you needed to speak to anyone, I called a few days ago to check about my upload speed (which is getting sorted) and to be honest I was happily surprised to find a CS advisor I could understand and vice versa, my previous experience with talk talk and speaking to their CS was dire and the language barrier was sometimes so frustrating, living in Doncaster and plus net being in Sheffield is such a relief from all that.
So overall you have 10/10 from me so as long as you don't go increasing prices on me or moving your call centres to outer mongolia ill be here for a long time I suspect
EDIT: Nearly forgot! The tech guy I spoke to about my upload speed, he knew his stuff straight off without even thinking about it he explained what was happening and what they could do for me so please thank him for me if anyone from plus net is on here, I suspect you will be
Strange writing this as iv never been able to praise my provider so far as talk talk was just ok but terrible when you needed to speak to anyone, I called a few days ago to check about my upload speed (which is getting sorted) and to be honest I was happily surprised to find a CS advisor I could understand and vice versa, my previous experience with talk talk and speaking to their CS was dire and the language barrier was sometimes so frustrating, living in Doncaster and plus net being in Sheffield is such a relief from all that.
So overall you have 10/10 from me so as long as you don't go increasing prices on me or moving your call centres to outer mongolia ill be here for a long time I suspect
EDIT: Nearly forgot! The tech guy I spoke to about my upload speed, he knew his stuff straight off without even thinking about it he explained what was happening and what they could do for me so please thank him for me if anyone from plus net is on here, I suspect you will be
Thanks for taking the time to bring the good experience to the forums
....and welcome to the forum slinger23
Quote from: slinger23 So overall you have 10/10 from me so as long as you don't go increasing prices on me or moving your call centres to outer mongolia ill be here for a long time I suspect
Well nearly - they have a satellite office in Leeds
Uhh, I think that should be ok
jim:quote
jim:quote
Welcome to the forum.
Not Outer Mongolia, but they did start to use an 'overflow' call centre in Durban, South Africa, which was heralded as a good idea in 2008.
Just over two years later it was heralded as an even better idea to have all support in the UK.
Quote from: slinger23 ... or moving your call centres to outer mongolia ill be here for a long time I suspect
Not Outer Mongolia, but they did start to use an 'overflow' call centre in Durban, South Africa, which was heralded as a good idea in 2008.
Just over two years later it was heralded as an even better idea to have all support in the UK.
Hi slinger23,
Thanks very much for posting and welcome to the Community
I'm really happy to hear that you've had some great support from us from the off - long may that continue. Having our Call Centres in the UK (specifically Yorkshire) does give us the upper hand and allows us to ensure we continue to deliver excellent Customer Service.
I will ensure that your thanks are passed onto the agent that took and dealt with your query
Thanks very much for posting and welcome to the Community
I'm really happy to hear that you've had some great support from us from the off - long may that continue. Having our Call Centres in the UK (specifically Yorkshire) does give us the upper hand and allows us to ensure we continue to deliver excellent Customer Service.
I will ensure that your thanks are passed onto the agent that took and dealt with your query
Quote from: slinger23 the language barrier was sometimes so frustrating, living in Doncaster and plus net being in Sheffield is such a relief from all that.
At least you can understand the accent. Us Sussex "swedes" have to have a phrase book handy if we ring up!
I have the same problem in reverse when I visit friends in Brighton.
We speak proper down here you know