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Great Work

mysticdz
Newbie
Posts: 6
Registered: 05-02-2014

Great Work

I was with Sky for several years, my broadband speeds were pathetic, between 5pm - 11pm i was getting 100KBps at most, i was promised 6MBps and even at 2am i got 2MBps at most, i complained about it and always got told "you wont get any faster speeds in your area during peak times"   so i believed them for a long time,
i decided to try Plusnet and i checked my speed during "peak time" and was hitting 3MBps at least, after just 1 day of being with Plusnet, compared to what i had these are amazing speeds, i usually had to avoid the internet between those hours and now i can actually use it and not want to pull my hair out.
amazing work, i made a great choice and i plan on staying with Plusnet for a long time!! keep it up <3  Grin
10 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Great Work

Hi mysticdz,
Welcome to Plusnet and the Community!
I'm happy to hear that you're having such great service from us - and long may that continue Smiley
We hope to see you around the forums Smiley
Chris Pettitt
Cloud Environments Engineer
Community Gaffer
Community Gaffer
Posts: 5,267
Thanks: 573
Fixes: 5
Registered: 04-04-2007

Re: Great Work

I presume you mean 3Mbps?  What was your estimate btw?
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 1,292
Thanks: 30
Fixes: 4
Registered: 22-06-2012

Re: Great Work

May I echo mysticdz's sentiments? Chris Pettitt arranged a BTOR engineer's visit within 24 hours of my reporting a fibre speed slow down & the engineer did a reset & replaced both the master socket & BT modem which were less than 18 months old.
The result........speeds restored & another very happy Plusnet customer! Cheesy
mysticdz
Newbie
Posts: 6
Registered: 05-02-2014

Re: Great Work

Quote from: Kelly
I presume you mean 3Mbps?  What was your estimate btw?


my current estimate is 7Mb  but between 5pm and 11pm i always get a lot slower, Sky told me it was because of my area, so i expect slower speeds between those times, but with Sky it would take me hours to download a game or even buffering a 10 min YouTube video would be impossible until after 11pm.
Community Gaffer
Community Gaffer
Posts: 5,267
Thanks: 573
Fixes: 5
Registered: 04-04-2007

Re: Great Work

we'll have a look at that ad see what we can do.  Dropping from a 7Mbps estimate to 3Mbps seems quite a bit!
Kelly Dorset
Broadband Service Manager
mysticdz
Newbie
Posts: 6
Registered: 05-02-2014

Re: Great Work

it may be alot but compared to what i had i couldnt ask for any better xD
anything you can do will be awesome though  Grin
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Great Work

See what this says about your exchange with regard to VP capacity.
mysticdz
Newbie
Posts: 6
Registered: 05-02-2014

Re: Great Work

20CN VP capacity at this exchange is currently showing as Amber.
BT is reporting that some of the 20CN virtual paths at this exchange are not operating within BT Wholesale's planning guidance, although they are still operating within the product specification.
At busy times, your ADSL connection may operate at a reduced speed, although not all customers on your exchange may be affected. You should only contact support if there is no current ETA date set.
The ETA fix time is: Not provided by BT
Record last updated: 31 Jan 14
mysticdz
Newbie
Posts: 6
Registered: 05-02-2014

Re: Great Work

just to show the difference with speeds at different times
Today 22:26 919 kbps (115kB/s) 299 kbps (37.4kB/s)
Today 00:14 2703 kbps (338kB/s) 357 kbps (44.6kB/s)

but like i said,  believe it or not, these speeds are amazingly better than i was getting before with Sky
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Great Work

Your line does look fine , from the face of it. As your exchange is 'Amber' it's likely that our suppliers need to add further capacity to ensure you're receiving the best speeds possible.
Looking at your exchange, we would expect the necessary work to be carried out over the coming weeks. I'm glad you're happy with the service so far though Smiley
Chris Pettitt
Cloud Environments Engineer