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Great Customer Support Service

Posts: 1,308
Thanks: 1
Registered: 01-08-2007

Great Customer Support Service

I started a forum thread asking for advice on people’s experience of Thunderbird and how to set it up. Bob Pullen (and Hairy Biker) gave great in depth replies; however, I got a bit stuck on the set up so contacted Plusnet. Richard went through the entire process with me and checked all the settings remotely and got the job done in a most professional manner.
Once more, another example of great customer support service from Plusnet, thank you.
Plusnet Help Team
Plusnet Help Team
Posts: 12,872
Thanks: 116
Fixes: 35
Registered: 27-04-2007

Re: Great Customer Support Service

Thanks for the positive feedback, I'll make sure Bob is aware of this... You may know this anyway but Hairy Biker is a customer rather than a staff member. Big kudos to him for helping another Plusnet customer in need. That is the true spirit of community!
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team