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Good service so far

Grff
Grafter
Posts: 352
Thanks: 2
Registered: ‎02-08-2007

Good service so far

I just looked at my account details page on the member centre, and realised i've been with Plusnet for around 7 years.  Cool
Starting off on my dial-up, then upgrading to broadband, and also through two home moves. Smiley
Sure they had a few Customer Service and technical issues a few years back when Max went live, but on the whole it's been a great service. To date i've had very little issues with service quality and speed, certainly nothing i wouldn't expect from any other ISP.
The only thing that annoys me is a reply to a support ticket with a generic answer asking you for info you've already given them if they'd only take the time to read it carefully  Wink
So, here's a little shout out for Plusnet. Keep up the good work. Smiley
Griff
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Good service so far

Having read the title I thought - a happy new customer that's really nice.
Then I read the post - 7 years and only happy so far  Grin
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Good service so far

Well Ive been here over 10,  I have had a couple of gripes like Griff with ticket history not geting followed and giving incorrect book issues, had help from forum on speed and networking,  and the recent dreaded home phone saga  But still here