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Good fault diagnostics

Posts: 6
Registered: ‎17-02-2015

Good fault diagnostics

Quick note to inform on the positive experience I got from Plusnet support team. I called them with a line bounce issue, which I wanted them to check if there was any maintenance that was causing my ADSL issues, there was not and so I was asked to do from hardware related checks (always a good start). One of these checks was to swap out the ADSL filter, which I did and hey presto it was fixed.
So thanks to the team for your help and one top tip from me is have a spare ADSL micro filter in your draw.
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Good fault diagnostics

Hi Andy,
Thanks for the positive feedback. Always good to hear when things go right.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff