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Getting fed up now

Superman911
Grafter
Posts: 65
Registered: ‎29-02-2012

Getting fed up now

Have to say, getting really fed up now, nearly a month of un-usable internet during peak times, two engineers visits, and nothing, no faults with the line.
Tonights speeds on fibre
1. Best Effort Test:
Download Speed : 0.77 Mbps
2. Upstream Test:
Upload Speed : 4.07 Mbps
Usually getting 16-17Mbps - Its actually driving me insane!!
Look at this for a ping graph (peak hours only)
16 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Getting fed up now

Are you running any programs/services that might be using a lot of bandwidth?
What's your IP Profile on the speed test?
Superman911
Grafter
Posts: 65
Registered: ‎29-02-2012

Re: Getting fed up now

IP profile is set at 16.7mbps, these test are all done with PPpoE directly in to the open reach modem.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Getting fed up now

Did Plusnet detect a fault in their tests? If so, do you know what is was?
Superman911
Grafter
Posts: 65
Registered: ‎29-02-2012

Re: Getting fed up now

No they didn't, the engineer thought it was a contention issue, however BTOR wouldn't authorise a lift and shift, they have also apparently done a card reset to no avail. He did say it could be the ISP's issue over BTOR
Plusnet Help Team
Plusnet Help Team
Posts: 13,758
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Getting fed up now

Sorry to see that the reset might not have taken effect.
Bear with us and the faults guys will be getting back to you soon.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Superman911
Grafter
Posts: 65
Registered: ‎29-02-2012

Re: Getting fed up now

What is classed as soon? AS i know usually soon means 72 hours?
Superman911
Grafter
Posts: 65
Registered: ‎29-02-2012

Re: Getting fed up now

Thought so, soon is a different day  Embarrassed
Superman911
Grafter
Posts: 65
Registered: ‎29-02-2012

Re: Getting fed up now

Speed at 5.30
= 1.5Mbps Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 13,758
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Getting fed up now

How's things today Superman911?
Just wondering in case we need to get things moving again with our suppliers.
Can you run a test here if there's still an issue please?
http://speedtest.btwholesale.com/
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Superman911
Grafter
Posts: 65
Registered: ‎29-02-2012

Re: Getting fed up now

Hi Adam.
Its a peak time only issue, so the speeds now will be fine i.e 15.17mpbs down and 4.6mbps up, however last night during peak time the speeds were as low as 0.5mbps down.
Josh
Plusnet Help Team
Plusnet Help Team
Posts: 13,758
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Getting fed up now

Hi there,
I'm aware it's a peak time issue, just eager to know how things are during those times for you. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Superman911
Grafter
Posts: 65
Registered: ‎29-02-2012

Re: Getting fed up now

Hey,
Well in peak times its un-usable as it drops to below 1mbps every evening, over the weekend the highest i seen it was 5mpbs during the day and 0.7 in the evening
Superman911
Grafter
Posts: 65
Registered: ‎29-02-2012

Re: Getting fed up now

Fed up of BTOR here, i think they are more at fault than plus.net
Plusnet Help Team
Plusnet Help Team
Posts: 13,758
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Getting fed up now

Understood,
Cheers for the tests and BQM you've done for us so far.
We're pushing back on our suppliers regarding the line card replacement. You're set to be updated again about that soon.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team