Furious

[#1]

Never Again, as a customer services worker I can honestly say I will rate my experiences with plusnet 0.  I find I am in contract (hate the word) and there is no way out but to pay an over the top termination fee.  I upgraded as I was using the service more which created a new contract (super hate the word).  I am not aloowed to downgrade, I cannot switch services and I am paying for soemthing that rquires my calling and hanging on the phone for 35 mins.  I am still on the line! I wonder is everyone else complaining.  Get more staff and then train them better!

[#2]

Hi there.
I've just tried to give you a ring to discuss this.
Would you mind dropping me a message with a good number to call you on?

[#3]

Very quick response from complaints manager.  I appreciate that.  It is unfortunate that you had all the answers I needed before we got to this point, but thank you for your response, agreeable actions and taking on board what I said.  I firmly believe that you will do something about it.