cancel
Showing results for 
Search instead for 
Did you mean: 

First class

Roberto0151
Grafter
Posts: 241
Registered: 18-05-2010

First class

During a stormy spell this morning a tree branch broke off and brought down my phone line (and of course broadband).
Using a mobile phone I called PN at around ten past eleven and the Openreach van turned into my drive at twenty past twelve.
By about one fifteen the system was up and running again.
As the culprit was my tree I don't know if I shall be charged, but I certainly could not fault the service from PN or Openreach.
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,256
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: First class

Hi Roberto0151,
This type of fault is raised with our suppliers as a 'damage report' the nature of these reports means that the cost  to repair accidental damage, vandalism or 'force majeure' is covered in the vast majority of cases by BT.
I have to say I'm very impressed by the turnaround on this.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Re: First class

That's exceptional!  Very impressed.
Superuser
Superuser
Posts: 6,474
Thanks: 590
Fixes: 49
Registered: 30-07-2007

Re: First class

Now why can't BT give service like that ALL the time!!
TicnTac
Grafter
Posts: 426
Registered: 03-08-2010

Re: First class

Quote from: MisterW
Now why can't BT give service like that ALL the time!!

We know how now, wait for a storm or blame a tree, or of course vandalism  Wink
Plusnet Help Team
Plusnet Help Team
Posts: 13,256
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: First class

Quote
We know how now, wait for a storm or blame a tree, or of course vandalism

Put the chainsaw and the bolt cutters down Tim Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TicnTac
Grafter
Posts: 426
Registered: 03-08-2010

Re: First class

Quote
Put the chainsaw and the bolt cutters down Tim Wink

Spoil sport Sad
Wink
Plusnet Help Team
Plusnet Help Team
Posts: 13,256
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: First class

It's worth bearing in mind especially with some severe weather on the way that some cases like this can and probably will take longer to resolve as sometimes tree surgeons and other contractors are needed. Once matters like this are reported the initial response from our suppliers normally comes very quickly.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team