Fibre still not sorted

[#1]

Well, noticed internet very slow again today.  Just did a BT speed test over ethernet, no other programmes running.  0.83mbs down, 2.14mbs up.  WOW, this Fibre is really worth the £20!!
Can SOMEONE SORT THIS OUT NOW!

[#2]

Hi Duncs
Have you tried bypassing the router and making a PPPOE connection direct to the modem to see if that makes any difference
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
http://community.plus.net/library/broadband/fibre-help-setting-up-a-pppoe-dialler-for-windows-xp/

[#3]

Tried connecting using those instructions.  Got error message 678 "remote computer not responding"

[#4]

Which operating system are you using ?

[#5]

Xp. I have vista on another machine but easier to use this one.

[#6]

I take it you are making connection by cable, couple of things to try, disable any firewall and try winsock fix (dont forget to enable the firewall again afterwards)
Failing that try making the connection on the vista machine
http://www.snapfiles.com/get/winsockxpfix.html

[#7]

Will try that later but to be honest I'm reluctant to waste any more time on this expensive fiasco. I see my ticket has been updated with this old nugget (must be third time they've said this):
Dear Mr
Account username:
There's been a problem with processing your broadband order.
Once we've got more details, we'll deal with this and contact you if we need to.
If you've got any questions, please contact us using the Help Assistant:
http://help.plus.net/ or give us a call on 0800 432 0200 or 0345 140 0200.
Kind regards,
Plusnet Customer Support
http://www.plus.net/
Darn right there's been a problem processing my order. Gone through two billing cycles and I still don't have working fibre broadband. This was why I was reluctant to change from adsl - I wasn't on best deal but it was totally reliable. Warning for others here...

[#8]

Ignore that ticket, that looks like a symptom of us changing the circuit identifier which Bob mentioned in his reply to the fault ticket, sorry for any confusion.
Really sorry to hear that the slow speeds are back, I've run some checks which indicates a possible issue with our suppliers (separate to that identified previously).
I'm going to go and speak to a member of our faults team to see if we can pick this up right now and get a report logged with our suppliers for you.
I'll make sure we keep you up to date.

[#9]

Just taken a quick look at your account, would I be right in assuming that things sorted themselves out?