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Fault fixed - thanks Plusnet (and Openreach...)

Community Veteran
Posts: 1,611
Thanks: 22
Registered: 29-06-2010

Fault fixed - thanks Plusnet (and Openreach...)

My FTTC connection went haywire on Xmas day - dropping about 15-20 times, and noise on the line. I rang the help desk on Boxing day around 4pm. Phone was answered straight away, my line was tested, and an external fault identified. I was told target fix day was Friday 29th December.

OR man called me on the Wednesday, identified a section of cable with water ingress, and said they would fix it on Friday, which they duly did.

Now just waiting for the target margin to go back to 3dB to get that final few Mbits of downstream speed back.

Just wanted to thank all concerned for a job well done.

5 REPLIES
Manny7860
Aspiring Pro
Posts: 191
Thanks: 33
Fixes: 2
Registered: 19-11-2017

Re: Fault fixed - thanks Plusnet (and Openreach...)

That's good to hear it's been fixed for you. Some positive feedback don't see much on here.
Excellent!
Plusnet Help Team
Plusnet Help Team
Posts: 6,236
Thanks: 1,681
Fixes: 321
Registered: 21-04-2017

Re: Fault fixed - thanks Plusnet (and Openreach...)

I love it when a plan comes together. Thumbs Up

(Well, except the fault itself - that wasn't part of the plan obviously)

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 1,611
Thanks: 22
Registered: 29-06-2010

Re: Fault fixed - thanks Plusnet (and Openreach...)

It couldn't have been avoided. The overhead wire runs through trees and the last time I had a fault it was in roughly the same place. Water had got in to a length of cable between two poles, and the OR guys replaced that section of cable - job done!
Plusnet Help Team
Plusnet Help Team
Posts: 6,236
Thanks: 1,681
Fixes: 321
Registered: 21-04-2017

Re: Fault fixed - thanks Plusnet (and Openreach...)

I’m glad to hear that!
Sounds like a more permanent fix.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 1,611
Thanks: 22
Registered: 29-06-2010

Re: Fault fixed - thanks Plusnet (and Openreach...)

@Gandalf

The last fault was 3 or 4 years ago, so not necessarily related to that. The connection continues to be up, however, and I'm happy with that.